Call it the Power of Panic Buying: shortages of toilet paper and cleaning products in the early days of the pandemic were the result of retailers experiencing four months of demand in the space of just two weeks. In total, COVID-19 revealed $76 billion in new out-of-stocks.
Grocery click-and-collect and local delivery surged 350% to 400% during the pandemic, and there are strong signs these changed shopping habits will last long after COVID-19 fades: 30% to 40% of consumers plan to stick with this new channel, according to this infographic from IHL.
