Building Omni-Channel Retail From The Back End Up

shadow RTP UXC UX007 WBRF Omnichannel Jan 2015

In an effort to jump start omni-channel policies, half of retailers plan to increase spending in order management, e-Commerce, mobile commerce, core POS and mobile POS in 2015, according to IHL Group. While these back-end systems provide the backbone of an omni-channel strategy, implementing them requires careful planning.

Retailers that implement omni-channel capabilities gain a number of benefits, which include lack of actionable analytics and greater inventory accuracy. They also stand to increase revenue. Consider this, Deloitte reports that consumers who shop via multiple channels spend 82% more per transaction than those who only shop in-store.

The recent webinar, Building Omni-Channel Retail From The Back End Up, sponsored by UXC Eclipse, explored the challenges that face retailers that lack an omni-channel approach. To find out how to kick start your company’s omni-channel efforts, fill out the form below to download the webinar brief.

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