Nearly seven in 10 shoppers purchase additional items when they come into the store to pick up an online purchase, so it’s in retailers’ best interest to make the buy online/pick up in-store (BOPIS) experience as friction-free as possible. An effective order management system (OMS) can help improve efficiencies; and increasingly retailers are selecting SaaS to power these solutions: 21% of medium to large organizations already are using SaaS for their OMS, and 30% plan to move to SaaS within the next two years, according to this infographic from Order Dynamics.
Source: Order Dynamics
