With many retailers looking to gain market share during this holiday season, store associates represent the front line between customers and the retail brand. Join us for this webinar to learn how industry leaders are aligning their brand strategy to the customer experience.
The webinar will present specific suggestions on how retailers can define and quantify the customer experience and balance those metrics with workflow by:
- Optimizing customer interactions with the right staffing levels at the right times
- Executing store level tasks at the right time of day with the right level of staffing
With the all important fourth quarter just around the corner, brand image is as important as ever! Quality service levels are now required to convert foot traffic to sales while perfect field execution must be achieved to implement corporate strategies to capitalize on the investment of targeted marketing campaigns.
Learn how total workforce management solutions can help you balance your workforce allocation (and spend) to turn browsing shoppers into lifelong customers by viewing this On-Demand webinar.