It’s not just employees who are taking part in the Great Resignation — customers are pulling up stakes and seeking greener pastures as well: the global customer churn rate is nearly one in three (32%).
Retailers can step up retention efforts with CRM data platforms shared across the enterprise: more than 75% of sales and marketing leaders say a unified view of sales, marketing and service is critical to delivering a strong customer experience. Retailers also should check cross-departmental alignment within their own organizations: 63% of these leaders agree that misalignment among marketing, sales and service prevents their organization from growing the business.
Learn more tips for retaining customers in this infographic from SugarCRM.
