Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 148

What Does the Future Hold for Digital-First DTC Brands?

Featuring: Jenny Fleiss, Senior Advisor, Volition Capital

In today’s fast-paced and competitive marketplace, many consumer brands and digitally native DTC brands are fighting to stand out and chart a path to sustainable growth. To fully understand the dynamics shaping this area of the retail industry in particular, we sat down with Jenny Fleiss, Senior Advisor for…

Episode 147

The Great Balancing of Customer Value and Immersive, Tech-Driven Experiences

Featuring: Michelle Evans, Global Lead, Retail and Digital Consumer Insights, Euromonitor

Technology and ecommerce have certainly changed the face of retail. From innovative payment methods to omnichannel platforms, retailers now have access to a wealth of tools and options that can help them reach customers more effectively while providing better service overall. And after a couple of years of uncertainty…

Episode 146

Why Babylist is Designing Shopping Experiences for the Entire Family

Featuring: Natalie Gordon, Founder and CEO, Babylist

When Natalie Gordon started Babylist, she wanted to provide the knowledge, guidance and support she was seeking when she was pregnant with her first child. Now, the ecommerce baby registry company is making it easier for parents, caretakers and all family members to research and purchase the items they…

Episode 145

How Mentorship and Sponsorship Fuel DEI Success

Featuring: Kimberly Lee Minor, CEO and CMO, Bumbershoot

With her wealth of experience and diverse industry connections, Kimberly Lee Minor is driving positive change in the retail world. She has an infectious enthusiasm for community connection and a proven track record in implementing effective data-backed strategies around Diversity, Equity & Inclusion. During this episode of Retail Remix,…

Episode 144

NRF 2023 Recap: Hot Tech, Top-of-Mind Trends & Layered Noodles

Featuring: Philip Jackson, Co-founder, Future Commerce; Adam Blair, Editor, Retail TouchPoints

During this special episode of Retail Remix, Alicia Esposito sat with Adam Blair, Editor at Retail TouchPoints, and Philip Jackson, Co-founder of Future Commerce, to dig into their experiences bouncing around sessions and the expo floor at this year’s NRF Big Show. If their insights are any indication, 2023…

Episode 143

How Grove Collaborative is Building a Long-Term Value Creation Plan

Featuring: Stuart Landesberg, CEO, Grove Collaborative

Companies often become so fixated on short-term and long-term goals that they forget to prioritize the most important objective: creating value. Stuart Landesberg, CEO at Grove Collaborative, says that the company’s success, and vision for long-term value creation, can be attributed to four key areas. During this episode of…

Episode 142

The Opportunities (and Risks) of the Metaverse

Featuring: Ben Earl, Partner, Skyview Way Studios

The metaverse is creating a lot of buzz in the media, especially with its promise of creating a more integrated and open digital world. With its many associated technologies, such as Web3, NFTs and blockchain, it has especially generated a lot of hype in the retail industry. But it…

Episode 141

Bringing Retail Media into Stores

Featuring: Arsen Avakian, Co-founder and CEO, Cooler Screens

As the founder and CEO of Argo Tea, Arsen Avakian faced challenges managing an expansive list of retail partners and all of their distinct marketing and advertising offerings. With the rise of retail media, he saw a unique opportunity to bring robust, data-driven creative to the physical environment, which…

Episode 140

Making the Marketplace Model Work for You

Featuring: Adrien Nussenbaum, Co-founder and CEO, Mirakl

Mirakl has helped hundreds of brands and retailers launch their own marketplaces. As a result, Adrien Nussenbaum and his team have a pretty good understanding of what works and, most of all, what doesn’t. As the marketplace model continues to evolve, now is the time for retail execs to…

Episode 139

Analyzing Commerce Media’s $1.3 Trillion Value

Featuring: Emily Del Greco, Partner, McKinsey

McKinsey indicates that commerce media has the potential to generate more than $1.3 trillion of enterprise value in the U.S. alone. Many believe that commerce media is poised to completely transform the advertising world because it helps close the loop between media impressions and commerce transactions and give brands…

Episode 138

How General Mills is Using Its Loyalty Program to Create Mutual Value

Featuring: KC Glaser, General Mills; Anne Hill, Fetch Rewards

To achieve true loyalty, brands need to ensure they’re creating value for their customers. That value can be found in discounts, exclusive offers, access to unique products and experiences, and so much more. With an expansive portfolio of brands, General Mills wanted to think critically about what loyalty meant…

Episode 137

What’s the Deal with Millennials?

Featuring: Laura Connell, Consumer Trends Manager, GWI

Every brand and retailer seems to be talking about Gen Z or Gen Alpha. But new data from GWI shows that there is more to millennial consumers than meets the eye…and businesses need to take note. During this episode of Retail Remix, we dig into the data with Consumers Trends…

New episodes released weekly on Monday mornings.