Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 158

Youthforia Founder on Creating Content that Connects…and Drives Commerce

Featuring: Fiona Co Chan, Founder and CEO, Youthforia

Gone are the days of overwhelming and uninspiring beauty shopping online. With Youthforia’s branded ecommerce site, robust content strategy and seamless beauty discovery platform, we see a new era of online shopping for the beauty consumer. Fiona Co Chan, Founder and CEO of Youthforia, has focused on leveling up…

Episode 157

Unlocking the Power of Subscription Commerce

Featuring: Paul Chambers, CEO and Co-Founder, Subscription Trade Association

Subscription models have evolved beyond offering consumers merely convenience and savings. Look at companies like FabFitFun, which now offer curation tools, loyalty programs, access to community and so much more to create a loyal customer base. During this episode of Retail Remix, host Alicia Esposito chats with Paul Chambers,…

Episode 156

How Tractor Supply Uses Technology to Engage and Empower Associates

Featuring: Glenn Allison, Tractor Supply and Tony Boncore, Honeywell

As retailers consider investing in in-store technology, their goals typically fall into two categories: efficiency and engagement. Some retailers may want to focus on making employees’ lives easier while others may want to prioritize high-touch service to shoppers. How can retailers determine which model makes the most sense? Is…

Episode 155

Bringing Food & Beverage Innovation to Target

Featuring: Rick Gomez, EVP and Chief Food & Beverage Officer, Target

Expanding your brand into a new market or category can be tricky. How much should you innovate and expand upon what you already do? What do customers expect from such an experience? Rick Gomez, EVP and Chief Food & Beverage Officer at Target, played a crucial role in transforming…

Episode 154

Closing the Gap Between Digital & Physical Luxury Experiences

Featuring: Olivia Steele, Co-founder, CEO & President, Conversation Couture

In the luxury space, in-person experiences are still king. Brand representatives are able to provide high-touch service that allows them to personally consult, fit and connect with customers. But as consumers increasingly consult digital channels, luxury brands are struggling to truly capitalize on new service and engagement opportunities. During…

Episode 153

The Future of Connected Experiences: From CPG Products to Pokémon

Featuring: Cameron Worth, Founder, SharpEnd

Connected product experiences require so much more than a QR code and call to action. Brands need detailed insight into audience interests and expectations, robust technology to bridge the gap between physical products and digital experiences and, of course, powerful storytelling forged by a genuine connection established between customers,…

Episode 152

How LePrix is Using Tech to Advance Luxury Wholesale

Featuring: Emily Erkel, CMO and Co-founder, LePrix

Retail TouchPoints has been studying and reporting on the evolution of resale for years. Over this time, we’ve seen consumer behaviors shift and demand accelerate, which means retailers have had to rethink the way they research and source “pre-loved” goods. How do they find the right wholesale partners? What…

Episode 151

How to Make Branded Recommerce Profitable

Featuring: Andy Ruben, Founder & Executive Chairman, Trove

Branded recommerce is gaining momentum in retail. Could it be the key to success for your company? To find out, you’ll have to do some deep strategic work to ensure your brand, your products and your customer align. During this episode of Retail Remix, Alicia Esposito talks with Andy…

Episode 150

Can NFTs Revolutionize the Retail Industry?

Featuring: Ash Pampati, Head of Partnership, Metaplex

Are you in on the NFT craze or playing it safe? If you fall into the latter, you may miss out on some amazing opportunities for engaging with customers and cultivating a loyal community of fans and collectors. During this episode of Retail Remix, our host Alicia Esposito sits down…

Episode 149

New Ways to Accelerate Customer Centricity

Featuring: Kathy Kimple, Executive Director, Strategy Group, OSF Digital

Having a focus on the customer has always been an important, if not obvious, part of retail. But in this era of digital transformation, brands need to remain focused on what their customer needs and expects as they try to simultaneously do more with less. During this episode of…

Episode 148

What Does the Future Hold for Digital-First DTC Brands?

Featuring: Jenny Fleiss, Senior Advisor, Volition Capital

In today’s fast-paced and competitive marketplace, many consumer brands and digitally native DTC brands are fighting to stand out and chart a path to sustainable growth. To fully understand the dynamics shaping this area of the retail industry in particular, we sat down with Jenny Fleiss, Senior Advisor for…

Episode 147

The Great Balancing of Customer Value and Immersive, Tech-Driven Experiences

Featuring: Michelle Evans, Global Lead, Retail and Digital Consumer Insights, Euromonitor

Technology and ecommerce have certainly changed the face of retail. From innovative payment methods to omnichannel platforms, retailers now have access to a wealth of tools and options that can help them reach customers more effectively while providing better service overall. And after a couple of years of uncertainty…

New episodes released weekly on Monday mornings.

Retail Remix Podcast

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