Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 172

Navigating Heightened Competition in the Beauty and Skincare Industry

Featuring: Asha Talwar Coco, CEO, Covey Skincare

The beauty and skincare markets are growing increasingly crowded and competitive, but Covey Skincare has managed to stand out thanks to the powerful influence of its founders and a streamlined, science-backed methodology. In this episode of Retail Remix, host Alicia Esposito chats with Asha Talwar Coco, CEO of Covey…

Episode 171

The Generation Connection: How Dormify Taps Community to Drive Loyalty

Featuring: Amanda Zuckerman, Co-founder, President & Chief Brand Officer, Dormify

If brands want to connect with the hearts and minds of today’s consumers, they need to foster a vibrant community across all channels. Dormify, the brand designed to serve young consumers outfitting dorms and other small spaces, uses its ambassador program to guide major decisions, from product development to…

Episode 170

The Power of Generative AI in Driving Ecommerce Success

Featuring: Sarah Coles, VP, Go To Market Strategy, eCommerce, Persado

Generative AI has garnered a lot of buzz (and debate) in the retail industry. Although the technology is still relatively new to many brands, some have tested the tech and realized clear benefits, especially within marketing and ecommerce. In this episode of Retail Remix, host Alicia Esposito chats with…

Episode 169

Brand vs. Demand: Navigating the Duality of Marketing Content in Modern Retail

Featuring: Ilene Richardson, Founder & CEO, Imaginary Content

Marketers understand the importance of both brand and performance marketing. Brand marketing aims to create a strong brand identity over time, while performance or demand marketing focuses on delivering measurable results such as lead generation, sales and revenue. The real challenge for modern marketing teams is balancing the two…

Episode 168

Why Retailers Need to Rethink the Checkout Experience

Featuring: Shilpi Narang, SVP of Customer Experience, Bolt

Consumers today demand seamless and personalized shopping experiences across all channels – that even applies to the checkout experience. But the reality is the payment process is still cumbersome and complex online. Shilpi Narang, SVP of Customer Experiences at Bolt, believes that identity can help unlock shopping innovation on…

Episode 167

How Companies Like American Eagle Are Innovating Through Resale

Featuring: Anthony Marino, President, thredUP

ThredUP’s annual resale report predicts that the U.S. resale market will reach $70 billion by 2027, outpacing the growth of traditional retail by 9X. Why? Because consumers, especially Gen Z, are looking to make smarter, more eco-friendly buying decisions. Brands like American Eagle are tapping into this growing market…

Episode 166

How Augmented Reality is Driving Contextual Commerce

Featuring: Neil Redding, Head of Product, Auki Labs

For years, retail industry experts discussed augmented reality (AR) at a high level. Now, we’re finally seeing the technology being used in creative and innovative ways. During this episode of Retail Remix, our host Alicia Esposito speaks with Neil Redding, Head of Product at Auki Labs, about how AR…

Episode 165

How Tech Can Enhance In-Store Merchandising, Personalization and Service

Featuring: Beth Warren, SVP Marketing, Creative Realities

Shoppers are looking for more immersive in-store experiences – from personalized attention to customization and convenient access to products. But crafting the perfect in-store experience means understanding what your customers expect and incorporating technology thoughtfully to empower both shoppers and associates. During this episode of Retail Remix, our host…

Episode 164

Creating Immersive Brand Experiences with Data-Driven Advertising

Featuring: Elisabeth Rommel, General Manager, Global Advertising Growth, eBay

The modern shopping experience is about creating immersive, personalized experiences for shoppers. What better way to make your customers feel seen and appreciated than by tailoring ads and promotions to them? By leveraging data-driven advertising strategies like targeted campaigns and segmenting audiences, brands can create more effective campaigns that…

Episode 163

The Evolution of the Creator Economy

Featuring: Rodney Mason, Head of Marketing and Brand Partnerships, LTK

The rise of Instagram is a great example to illustrate how the power of influence has shifted from brands to creators. This shift has sparked the evolution and expansion of the “creator economy,” which is fundamentally changing the shopping experience. How can brands keep pace and capitalize on these…

Episode 162

Staying Human in a Robotic World: The Power of H2H Engagement

Featuring: Tony Drockton, Founder and Chief Cheerleader, Hammitt

With the rise of always-on communication channels, it can be tempting to simply use automated technology to build connections with customers. But successful brand leaders know that Human-to-Human (H2H) engagement is key to winning long-term customer loyalty. During this episode of Retail Remix, host Alicia Esposito chats with Tony…

Episode 161

Shopping Center Marketing: Retail’s Most Expensive Gym Membership?

Featuring: Sean Snyder, Founder and President, Engagement Agents

Have you noticed all the stores at your local shopping center vying for your attention? The big, bold signs advertising special sales, discounts and events? These marketing tactics not only cost time, but they also come with a hefty price tag. But did you know that there are usually…

New episodes released weekly on Monday mornings.