Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 221

Connecting with Context: Why Reddit is a Secret Commerce Powerhouse

Featuring: Bob Ferdman, Retail Industry Lead, Reddit | Amanda Morris, Director of Media, The Home Depot | Grace Weselak, Paid Social Director at PMG Advertising Agency | Brianna Hernandez, Senior Digital Media Manager at Altra Running

More than half of U.S. shoppers are concerned with the quality and legitimacy of the product discovery channels they use most, according to research from Reddit. And yes, that includes social media. That is why, rather than relying solely on social media ratings and reviews, brands need to connect…

Episode 220

Making the Membership Model Work for You

Featuring: Melissa Minkow, Director of Retail Strategy, CI&T

Although some use the words “membership” and “subscription” interchangeably, 64% of consumers believe there is a distinct difference in these types of programs. But what do consumers really expect from these commerce experiences? Retail TouchPoints and CI&T collaborated on a survey of 1,000+ consumers to find out. Melissa Minkow,…

Episode 219.5

How Do the Most Successful Retail Stores Operate?

Featuring: Rebekah Kondrat, Founder & Managing Partner, Rekon Retail

Rebekah Kondrat has worked for brands known (and loved) for their incredible store experiences: Apple, Starbucks and Warby Parker, among others. She has taken these experiences to start Rekon Retail, a company that helps brands scale their retail operations and set them up for long-term success. During this RetailThinkTank…

Episode 219

Content, Creators & Creativity: Why Milani Cosmetics’ Marketing Stands Out

Featuring: Jeremy Lowenstein, Chief Marketing Officer, Milani Cosmetics

Milani Cosmetics has been around for more than 20 years. And although plenty of beauty trends have come and gone in that time, the brand has maintained relevance and even acquired new customers by staying true to its core value props — and its distinct marketing approach. During this…

Episode 218

Community: The Cornerstone for Product and Marketing Innovation

Featuring: Grace Lee Chen, Founder and CEO, Birdy Grey | Monica Ashauer, Co-founder and President, Birdy Grey

In its early days, Birdy Grey was very much an “Instagram brand.” That means Grace Lee Chen, Monica Ashauer and their entire team looked to social communities (and especially Instagram) to gather feedback and determine what products they should sell in order to grow their business. Birdy Grey has…

Bonus

Virtual Influencers and the Future of AI

Featuring: Sharon Gai, author and speaker

TikTok and Alibaba are just two of many tech juggernauts testing virtual influencers, and these AI-generated personalities are bringing immersive commerce experiences to a completely new level. What is happening in this space today…and what will the future hold? Most of all, what will the rapid evolution and maturation…

Episode 217

What’s Driving Hearst’s Ecommerce Aspirations?

Featuring: Robert Gash, CTO, Ecommerce - Hearst | Eric Best, CEO, SoundCommerce

Hearst is harnessing its expansive portfolio of brands and its highly credible editorial team to take a curated, content-driven approach to commerce. Robert Gash, the company’s CTO of Ecommerce, has played an integral role in this new, exciting era for the company, onboarding key partners to support the new…

Episode 216

Steve Dennis Wants You to Crush Your Ego

Featuring: Steve Dennis, Author, Advisor and Speaker

Taking a big leap that drives you — and your business — outside of your comfort zone can be scary. But Steve Dennis believes those leaps are critical to surviving, if not thriving, in this new era of disruption. Host Alicia Esposito has author Steve Dennis back on the…

Episode 215

Tanger and the Transformation of the Shopping Center

Featuring: Justin Stein, Executive Vice President of Leasing, Tanger

Despite headlines claiming the death of the shopping mall, some developers are reimagining the experience to make it memorable, even unforgettable, for consumers. During this episode of Retail Remix, host Alicia Esposito sits down with someone who is helping shape the future of the mall: Justin Stein, EVP of…

Episode 214

How Stellar Branding Helps Studs Dazzle

Featuring: Anna Harman, Co-founder & CEO, Studs

When Anna Harman wanted to get a new ear piercing, she only had two viable options: an upscale boutique that would charge her hundreds of dollars…or a tattoo parlor. While the latter was just as safe as the former, the experience left her feeling wanting more. Most of all,…

Episode 213

EX: The Force Multiplier for CX

Featuring: Will Eadie, Chief Revenue Officer, WorkJam

Will Eadie is in the world of employee experience, also known as EX. He and his company WorkJam believe that a great EX leads to a great CX. If that’s the case, why do so many retailers struggle to invest in the right tools and strategies that drive EX?…

Episode 212

Hungryroot’s Chief Digital Officer on Balancing Marketing Art and Data Science

Featuring: Alex Weinstein, Chief Digital Officer, Hungryroot

Alex Weinstein is equally passionate about marketing and data science, and he’s putting that passion to good use as Chief Digital Officer of Hungryroot. Although one could easily lump Hungryroot in with other grocery delivery services, the company is investing heavily in artificial intelligence to power customer-facing touch points…

New episodes released weekly on Monday mornings.