Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 139

Analyzing Commerce Media’s $1.3 Trillion Value

Featuring: Emily Del Greco, Partner, McKinsey

McKinsey indicates that commerce media has the potential to generate more than $1.3 trillion of enterprise value in the U.S. alone. Many believe that commerce media is poised to completely transform the advertising world because it helps close the loop between media impressions and commerce transactions and give brands…

Episode 138

How General Mills is Using Its Loyalty Program to Create Mutual Value

Featuring: KC Glaser, General Mills; Anne Hill, Fetch Rewards

To achieve true loyalty, brands need to ensure they’re creating value for their customers. That value can be found in discounts, exclusive offers, access to unique products and experiences, and so much more. With an expansive portfolio of brands, General Mills wanted to think critically about what loyalty meant…

Episode 137

What’s the Deal with Millennials?

Featuring: Laura Connell, Consumer Trends Manager, GWI

Every brand and retailer seems to be talking about Gen Z or Gen Alpha. But new data from GWI shows that there is more to millennial consumers than meets the eye…and businesses need to take note. During this episode of Retail Remix, we dig into the data with Consumers Trends…

Episode 136

Social Impact Lessons from TOMS

Featuring: Amy Smith, Chief Strategy & Impact Officer, TOMS

TOMS was an early pioneer of the purpose-driven retail model. Although many know the brand for its one-for-one approach to charitable giving, the brand recently underwent a transformation that included rethinking its approach to social impact. To get the scoop, we brought Amy Smith, who is the Chief Strategy…

Episode 135

Get More ‘Cha-Ching’ from Checkout Experiences

Featuring: Ashley Firmstone, SVP of Customer Success, Rokt

We’ve all fallen for it: The point-of-purchase display that has a plethora of small items you just have to have. Some brands and retailers are realizing there’s power in creating similar experiences online. However, few have truly mastered the checkout experience, using data to feature relevant products and services…

Episode 134

The 4 Pillars of PacSun’s Winning Social Strategy

Featuring: Tyler MacDonald, Senior Manager of Influencers & Social Media, PacSun

PacSun is one of the most beloved brands among Gen Z consumers. Tyler MacDonald attributes the retailer’s longevity to its focus on being authentic and relevant across all channels. As Senior Manager of Influencers and Social Media, Tyler leverages a core strategy that revolves around four core pillars: During…

New episodes released weekly on Monday mornings.