Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 38

Are the Holidays Creating More Cybersecurity Risk?

Featuring: Steve Ragan, Akamai

Many of us know the risks of creating obvious and uncomplicated passwords like “password123,” “12345,” or (gulp) our name and birthday. But has that really stopped us from changing our ways? Not really, according to Steve Ragan, Lead Security Researcher at Akamai.Ragan has been covering the cybersecurity space for about 15…

Episode 37

With COVID, Grocery Finally Goes Digital

Featuring: Andy Ellwood, Basket

Even when we’re not in lock down, we’ve likely all been minimizing the number of trips we take to stores, even grocery stores. That’s why, following years of buzz, we’re finally seeing a boost in digital grocery shopping. Although grocery shopping app Basket has always focused on helping customers find the…

Episode 36

‘Contextual Commerce’ and the Evolution of Advertising

Featuring: Laura & Hank Frecon, Source Digital

Streaming services have disrupted traditional TV advertising as we know it. Gone are the days when brands and retailers could push messaging via commercial spots and see revenue roll in. With more households bingeing on Netflix, Hulu and Apple+ content, companies need a more contextual way to reach and…

Episode 35

Rewriting the Brand Marketing Playbook

Featuring: Ross Kimbarovsky, Crowdspring

As the pandemic continues to shift consumer behaviors and sentiment, brands and retailers should rethink the way they market. Historically, demographic consumer data was enough to formulate a messaging and marketing plan. But humans are complex and they want to buy from companies that offer great value, great experiences…

Episode 34

Why DTC Needs a Collective

Featuring: Fayez Mohamood, Bluecore

As Co-founder and CEO of retail technology company Bluecore, Fayez Mohamood has had his fair share of conversations with brand executives, especially those in the direct-to-consumer (DTC) space. While many think of companies like Warby Parker and Dollar Shave Club, which have successfully disrupted their categories, we’re seeing household names like PepsiCo…

Episode 33

How Klarna Is Transforming the Role of Payments

Featuring: David Sykes, Klarna

Historically, payment has been defined merely as a “last step” in the buying journey — the aftermath of the immersive and exciting elements that make a brand or retailer stand out. Klarna is changing that; the “buy now, pay later” company was recently valued at $10.65 billion in an investment round…

Episode 32

When Diversity and Disruption Intersect

Featuring: Frans Johansson, The Medici Group

When you get the right people in a room (or in most cases today, on a video call), magical things can happen. New ideas are shared and new opportunities are discovered. But make no mistake, the “right people” doesn’t mean the “same people.” As CEO of The Medici Group, Frans…

Episode 31

You Say You Want a (Pop-Up) Revolution

Featuring: Jason Mcnary, Unode50

Jason McNary is no stranger to pop-ups. As UNOde50’s CEO of the Americas, McNary has helped the brand generate awareness, boost engagement and connect more directly with local markets. Pop-up stores were an integral part of this strategy. But what does the future of pop-ups look when the entire brick-and-mortar…

Episode 30

Amazon: Beat Them, Join Them Or Both?

Featuring: James Thomson, Buy Box Experts

James Thomson is a former Amazon executive that helped make the Internet titan what it is today. Now, he’s using his experiences and learnings to help brands be successful on the platform…and beyond. As Chief Strategy Officer of Buy Box Experts and Co-Founder of the PROSPER Show, James sits down with host Alicia…

Episode 29

Data Helps ThirdLove Shoppers Find The Perfect Fit

Featuring: Heidi Zak, ThirdLove

Bra shopping has never been easy. Even in high-end locations with white-glove fitting services, consumers often find themselves with imperfect fits and money down the drain. ThirdLove was founded to make the bra shopping process painless. Using cutting-edge technology and data, ThirdLove has built a cult-like following because the…

Episode 28

Influencer Marketing In The TikTok Era

Featuring: Stacy DeBroff, Influence Central

Influencer marketing has become a hot-button trend for brands and retailers alike. Lauded for its effectiveness and overall ability to foster engaged communities, influencer marketing also has received its fair share of criticism, especially in light of some influencers using bots and other methods to inflate their results. During…

Episode 27

How Olivela Strengthened Its Brand During The Pandemic

We all know that a stellar customer experience is key to winning attention, sales and loyalty. But what happens when your strategy gets turned upside down by a pandemic? Moving quickly is key, but how can teams do that when they’re all working remotely? Luxury shopping destination Olivela was able to…

New episodes released weekly on Monday mornings.

Retail Remix Podcast

Latest Episodes

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