Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 28

Influencer Marketing In The TikTok Era

Featuring: Stacy DeBroff, Influence Central

Influencer marketing has become a hot-button trend for brands and retailers alike. Lauded for its effectiveness and overall ability to foster engaged communities, influencer marketing also has received its fair share of criticism, especially in light of some influencers using bots and other methods to inflate their results. During…

Episode 27

How Olivela Strengthened Its Brand During The Pandemic

We all know that a stellar customer experience is key to winning attention, sales and loyalty. But what happens when your strategy gets turned upside down by a pandemic? Moving quickly is key, but how can teams do that when they’re all working remotely? Luxury shopping destination Olivela was able to…

Episode 26

The Future Of Omnichannel Orchestration

Featuring: Julio Lopez, Movable Ink

Mobile devices have long been considered a powerful extension of our minds. They’re always extremely close to us, if not in our hands. But how have mobile behaviors changed in light of the pandemic, when consumers are at home and spending more time on desktops and laptops? During this…

Episode 25

Inspiring Innovation In The Novel Economy

Featuring: Brian Solis, Salesforce

In March 2020, Brian Solis began his tenure as Global Innovation Evangelist at Salesforce. Brian has built a career around studying humans, technology and how their intersection impacts businesses and humanity overall. Little did he know that he would begin his new role during one of the most disruptive happenings in decades….

Episode 24

Are Brands Prepared For Counterfeit Crisis?

Featuring: Laura Urquizu, Red Points

The future of e-Commerce has become a hot topic in the industry, especially as brick-and-mortar operators continue to navigate constant volatility. Digital channels enable brands and retailers to keep their businesses running, but they also present new threats. Research from Red Points has found that while 58% of companies saw a…

Episode 23

The Real Problem With Advertising

Featuring: Claire Atkin & Nandini Jammi, Check My Ads

Businesses use advertising to get their products and messages in front of consumers as they browse the web. However, the expansion of the media landscape and the emergence of platforms that spread hateful messages and misinformation are forcing marketing teams to take a firm look at where their money…

Episode 22

How RAIN RFID Powers Next-Gen Customer Experiences

Featuring: Gaylene Meyer, Impinj

In the wake of the pandemic, flexible fulfillment and contactless commerce both came to the forefront. To enable great experiences in these areas, retailers need to bridge the gap between their online and digital inventories, and ensure real-time visibility into product availability and location. This is an area of…

Episode 21

Will “On-The-Way” Delivery Shake Up The Fulfillment Space?

Featuring: Marc Gorlin, Roadie

Retailers have bolstered their delivery and fulfillment offerings to cater to an increasingly demanding consumer. While speed is critical, retailers also need to think about how efficient and profitable these fulfillment offerings are. Not to mention the fact that organizations are being held more accountable for their environmental and…

Episode 20

Assessing SEO For Online & Brick-And-Mortar Discovery

Featuring: Chris Rodgers, Colorado SEO Pros

Most purchase decisions still begin with a basic search. What’s changing, however, is where those searches take place. Most still happen on a search engine, but some occur via personal digital assistants, Amazon and other platforms. This is making brand discovery and engagement far more difficult, especially for smaller brands. Not…

Episode 19

COVID-19 vs. The Great Recession: Assessing The Retail Impact

Featuring: Barbara Kahn, Wharton School at the University of Pennsylvania

Barbara Kahn is the Patty and Jay H. Baker Professor of Marketing for the Wharton School at the University of Pennsylvania. Over the course of her career, Barbara has kept a close watch on the evolution of retail and key economic and social trends that are impacting it. In recent weeks,…

Episode 18

E-commerce’s Big Discovery Problem

Featuring: Andrew Blachman, Tophatter

Sure, the Internet has given us undeniable power, connecting us to millions of sources of information, inspiration and commerce. But when we take a closer look at most e-Commerce experiences, Andrew Blachman, who is the President of Tophatter, believes there’s plenty of room for improvement. Specifically, he believes that many brand…

Episode 17

The Last Mile: A New Way To Surprise & Delight

Featuring: Dan Eblagon, Bond

Last Mile has evolved from an operational concern, to a core component of the customer experience. Essential retailers have successfully pivoted to offer flexible fulfillment options, such as curbside pickup, while e-Commerce giants like Amazon are bolstering their workforce and partnerships to fulfill their delivery promises. These initiatives leave…

New episodes released weekly on Monday mornings.