Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 52

Hacking the Social Algorithm

Featuring: Matthew Maher, M7 Innovations

Each social network has a unique way of rating content based on the unique needs and behaviors of its users. Their goal is to ensure they’re creating highly curated, relevant feeds that feature only the best content. These algorithms are what make the apps so engaging — even addictive. But how do different algorithms impact brands and retailers who…

Episode 51

How Brilliant Earth Became a Purpose-Driven Innovator

Featuring: Beth Gerstein, Brilliant Earth

Brilliant Earth made a splash in the retail industry with its emphasis on ethical sourcing and it’s digital-first business model. Over the past 15 years, the company has maintained its dedication to both by prioritizing purpose-driven business strategy and experience innovation. But what’s driving Brilliant Earth today, while so many businesses are trying…

Episode 50

What Can Retailers Learn from Liquor Stores?

Featuring: Mike Provance, CEO

Beers, wines and spirits is a $3 trillion industry worldwide and this industry is seeing a significant transformation as a result of COVID-19. As consumer mindsets and behaviors change, especially as they buy more alcohol online, 3×3 Insights is helping brands and independent retailers find new ways to reach and engage their…

Episode 49

Retail’s Tech Acceleration Continues

Featuring: Ken Fenyo, President

The Outlook Guide has been an editorial mainstay for Retail TouchPoints for nearly a decade. Every year, the editorial team gets fascinating takes from experts and analysts on the trends they believe will dominate in the year ahead. But this year’s guide was especially interesting to curate, given the great acceleration of trends we witnessed in 2020. During this special episode of…

Episode 48

Is Payment Experience Retail’s Big Untapped Opportunity?

Featuring: Alex Fisher, VP of Retail

Millennial and Gen Z consumers are extremely cognizant of their financial health. They’re more likely to use their debit accounts and are more wary of racking up credit card debt. It’s no surprise, then, that the “buy now, pay later” space is booming. Afterpay is one of the companies driving this…

Episode 47

Creating Tangible Change with Diversity and Inclusion

Featuring: Michael Bach, Canadian Centre for Diversity and Inclusion

The murder of George Floyd in May 2020 sparked a social reckoning around the U.S. It also sparked intense conversations among executive leaders — and those conversations are continuing to this day. But what separates the organizations with the best intentions and those who are taking significant action to create more…

Episode 46

The Future of the Instagrammable Moment

Featuring: Yasmeen Tadia, Make Your Life Sweeter

Yasmeen Tadia has planned corporate events for big brands from Facebook to Forbes and Laura Mercier. When the pandemic hit, she took her love of creating luxurious, memorable events and created Make Your Life Sweeter, a brand of high-end treats like cotton candy, popcorn and chocolate truffles. As her…

Episode 45

Digitizing the Marketplace Model

Featuring: Mark Bollman, AF

This episode is sponsored by Treasure Data. As the founder of sport lifestyle brand Ball and Buck, Mark Bollman has learned a lot about growing and scaling a brand. He also learned quite a bit about what it takes to craft a differentiated in-store experience. After seeing the power of creating community hubs…

Episode 44

How Culture Drives Retail Pride

Featuring: Ron Thurston, INTERMIX

This episode is sponsored by Brother. Ron Thurston started his career in retail at the Gap as a store associate. Over the years, he’s been able to work his way up the ranks and has served in executive roles at brands like Apple, Tory Burch and Saint Laurent. His experiences and…

Episode 43

A Look Back at 2020: Retail’s New Reality

Featuring: Alicia Esposito

2020 was a tumultuous year for us all, both personally and professionally. Retail in particular saw its ups and downs, starting with positive holiday results and ending with uncertainty stemming from COVID-19. To reflect on all we went through, and all the opportunities for innovation and growth that are…

Episode 42

Appointments, Curbside and the Future of Omnichannel Retail

Featuring: Nikki Baird, Aptos

Nikki Baird has spent her career helping retailers bring their big ideas to life. Whether she’s part of an executive team, trusted analyst firm or VP of Innovation at Aptos, she has established herself as a leading voice in all things omnichannel retail. During this episode of Retail Remix, she shares…

Episode 41

How Gemist is Disrupting Jewelry Shopping

Featuring: Madeline Fraser, Gemist

For Madeline Fraser, shopping for an engagement ring was overwhelming. She knew she wanted something unique and customized, but also sustainably sourced and easy to buy. This ended up being a tall order. She ended up having to custom design her ring at a small shop — a process that…

New episodes released weekly on Monday mornings.