Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 76

How Who Gives a Crap Makes an Impact

Featuring: Danny Alexander , Who Gives a Crap

Who is the values-driven consumer? According to Danny Alexander, Co-founder of Who Gives a Crap, it’s everyone! He believes more consumers want to do good. Most of all, they want to do business with brands that are making a positive impact. It’s just their level of commitment and savvy that varies. That’s why Who Gives…

Episode 75

BigCommerce and Diono Dig Into ‘Hybrid Retail’

Featuring: Tim Maule, Diono LLC & Marc Ostryniec, BigCommerce

Executives are prioritizing their investments based on two factors: the “known unknowns” and the “unknown unknowns.” That is why, more than ever, brands and retailers alike need to have adaptable plans for a hybrid retail strategy. During their retailX keynote, Tim Maule, President and CEO of Diono, and Marc Ostryniec, Chief Sales Officer, BigCommerce, discussed the forces impacting…

Episode 74

Vuori Tripled in Value During the Pandemic. Here’s How.

Featuring: Catherine Pike, Vouri

A great product is at the heart of every great retail brand. But it wasn’t just its incredibly soft joggers that helped Vuori triple in value during the pandemic. A culture rooted in gratitude, a community-driven approach to engagement and an in-store experience that activates its fanbase all have helped…

Episode 73

Creating ‘Retail Theater’ Amid a New Normal

Featuring: Mark Landini & Rikki Landini, Landini Associates

Landini Associates are in the business of “reinventing normal.” The firm has helped world-renowned businesses like McDonald’s, Unilever, Walgreens and Aldi reimagine their brands and their physical experiences. Needless to say, principal and founder Mark Landini has gleaned his fair share of lessons and best practices along the way. But what new technologies and experience…

72 Episode

The Story Behind Shopkick’s Consumer Research

Featuring: Jaysen Gillespie, Shopkick

For the past 18 months, Shopkick has surveyed consumers consistently to identify new behaviors, expectations…and even concerns. Although the conditions worldwide vary greatly and are ever-changing, Jaysen Gillespie, EVP, Head of Analytics and Data Science at Shopkick, has uncovered some universal truths that impact retailers. In this conversation, he reveals: How vaccine trust has impacted physical retail behaviors and preferences; New…

Episode 71

Making Sense of the Evolved Digital Commerce Landscape

Featuring: Rick Watson, RMW Commerce Consulting

Is the shift to digital a one-way street, or will ecommerce go back to how it operated before the pandemic? Which categories will be able to capitalize on new or accelerated digital behaviors? During this discussion, initially aired as part of Retail TouchPoints’ Retail ThinkTank hub, host Alicia Esposito sits down with Rick Watson, Founder…

Episode 70

Inside Shopify Fulfillment Network’s Quest to Drive Last Mile Innovation

Featuring: Thomas Epting, Shopify

As fulfillment comes more to the forefront of the modern customer experience, brands of all sizes are trying to differentiate. Shopify Fulfillment Network is expanding its capabilities and honing its craft of helping entrepreneurs do just that. But what trends are driving the division’s strategic priorities? What lessons and examples from the pandemic…

Episode 69

How VCs Are Funding Retail Innovation

Featuring: Rachel West, RevTech Ventures

Retail is a hot market for venture capital and investment firms. VCs, funds and other investors are funneling cash into hot tech startups and disruptive brands alike, helping to shape the future of retail. RevTech Ventures is one firm that sits at the intersection of the brand and tech worlds, and has a…

Episode 68

Inside Retail’s NFT Movement

Featuring: Justin Banon, Boson Protocol, & Deb Gabor, Sol Marketing

Riding on the hype surrounding cryptocurrencies, NFTs have become hot commodities in the digital creation space. While some tech fanatics are bidding on NFT versions of tweets, brand loyalists are snatching up NFT products. But what does the future hold for NFTs? How do they present new opportunities for brands and retailers to fuel digital innovation…

Episode 67

How Thrasio is Helping Amazon Brands Scale

Featuring: Stephanie Fox, Thrasio

Stephanie Fox, COO of Thrasio, was employee number one and has played a critical role in the company’s growth. Now, following a year of significant funding and the onboarding of a new retail CFO, Thrasio is in a prime position to lead in the marketplace space. Stephanie joins Retail Remix to dig into Thrasio’s story and how her roots…

Episode 66

‘Invisible Security’ and New Rules for Payment Experience

Featuring: David Britton, Global ID & Fraud at Experian

The payment experience has always been convoluted and clunky, especially when consumers’ need to authenticate their information. But in the new retail era, consumers want security to be ever-present yet invisible throughout their shopping experiences. During this episode of Retail Remix, David Britton of Experian shares how retailers can respond and still be mindful…

Episode 65

The Influencer Marketing Tipping Point

Featuring: Lindsay Jerutis, ShopStyle Collective

In the new world of brand marketing, authenticity trumps all. You could say that influencers helped shape this new reality. In the post-COVID era, influencer marketing has reached a tipping point that is redefining marketing and advertising as we know it. During this episode of Retail Remix, Lindsay Jerutis, General Manager of ShopStyle Collective, shares how the company is helping…

New episodes released weekly on Monday mornings.