Product returns are often seen as a necessary evil—but when return fraud enters the mix, things get a lot more costly, and complicated.
In this Retail Remix Deep Dive bonus episode—brought to you by Appriss Retail—guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience.
Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers:
- Why the scale of returns fraud is rising — and how it’s evolving;
- The growing tension between consumer expectations and loss prevention efforts;
- How retailers can adjust return policies without alienating loyal shoppers;
- Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report; and
- Real-world success stories from retailers tackling this issue head-on.
If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data.
