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Brad Malmberg, Training Manager from Xsilva, describes the company's LightSpeed Point of Sale system designed for Mac computers and mobile devices running iOS. With these solutions store associates can conduct processing sales on the sales floor by browsing products visually and finding related products for upsell, then processing the sale. Once products are added to an electronic invoice, the system can conduct internal credit card processing or use an external terminal for payment by cash. The system also features a back-end browser that has an “iTunes-like look and feel.” LightSpeed also introduced a new app for the iPad or the iPhone which can conduct product lookups using a mobile device.
Dorf talked about the importance of implementing technology that will facilitate efficient global expansion, including localization requirements for different countries. To deliver effective Business Intelligence strategies, Oracle has introduced its Exadata appliance that offers both the required software and “extremely powerful hardware.” He also said he expects to see Near Field Communication (NFC) take off in 2011, starting slowing with the building of infrastructure.
Dave Burton, Product Director for CRM, Epicor Retail mentioned Epicor’s announcements including the iPad POS; a text messaging application that retailers can use for direct consumer marketing; and Enterprise Selling, which allows the retailer to service the consumer wherever they choose. Enterprise selling now features a Google Adapter, which will let shoppers know if the product is in stock at their store of choice.
Frank Riso, Senior Director, Global Retail Lead, Motorola talks about three key trends in retail: mobilizing store associates; reaching the smarter consumers; and controlling store assets. Riso also discusses the company’s annual research project, which included store associates this year. “More than half of store associates are concerned that they do not have the information the customers have,” said Riso.
Han describes Tyco’s continuing dedication and investment in the retail industry, through data-driven devices that are designed to minimize investments and lessen duplication of applications. The retail side of Tyco’s business is approximately $1 billion across 70 countries.
Gruehn talks about retail industry trends and how Microsoft is working, along with partners, to bring retailers connected solutions that will allow shoppers to experience the same brand experience across every channel, including the “home” channel.
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