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TouchPoints TV is a periodic video podcast which covers the Retail Industry and offers insights from leading executives on emerging strategies, innovative products and services, and recent retail news. Subscribe to the feed and stay in touch with the latest retail happenings.

TouchPoints TV: Tom Peterson, HP

  • Published in Vendors

Tom Peterson, Retail Industry Leader, Enterprise Business, HP

Tom shares HP's imperatives for retailers today: 1) There are still 2 or 3 years left in the economic downturn; and 2) Retailers must embrace and become part of the connected, social world. To that end HP is working to help retailers modernize their outdated IT infrastructure while removing unnecessary costs. Once retail organizations achieve these goals, they can deploy new solutions and services to differentiate themselves in the retail marketplace.
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TouchPoints TV: Fiona Dias, GSI Commerce

  • Published in Vendors

Fiona Dias, Executive VP of Marketing & Strategy

As online commerce continues to soar, retailers are challenged to meet the real-time demand of online shoppers. GSI Commerce provides customer-centric services including ShopRunner and RueLala, for an innovative approach to online retail. Executive Vice President of Marketing & Strategy Fiona Dias shares how retailers can acquire and retain customers, how technology is changing the retail landscape and the emergence of tablets for mobile checkout and in-store assistance.
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TouchPoints TV: Rob Garf, IBM

  • Published in Vendors

Rob Garf, Retail Strategy Leader, IBM Services Group

Rob shares some of the insights IBM gleaned from its recent survey of 30,000 consumers worldwide. "Consumers are back in the game," Garf said, although spending is not returning to pre-recessionary levels. Garf also talked about IBM's recent investments in business analytics and optimization, and how the company is combining its Global Business Services with its brands, including software and infrastructure.
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TouchPoints TV: Brad Malmberg, LightSpeed

  • Published in Vendors

Brad Malmberg, LightSpeed

Brad Malmberg, Training Manager from Xsilva, describes the company's LightSpeed Point of Sale system designed for Mac computers and mobile devices running iOS. With these solutions store associates can conduct processing sales on the sales floor by browsing products visually and finding related products for upsell, then processing the sale. Once products are added to an electronic invoice, the system can conduct internal credit card processing or use an external terminal for payment by cash. The system also features a back-end browser that has an “iTunes-like look and feel.” LightSpeed also introduced a new app for the iPad or the iPhone which can conduct product lookups using a mobile device.

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TouchPoints TV: David Dorf, Oracle Retail

  • Published in Vendors

David Dorf, Oracle Retail

Dorf talked about the importance of implementing technology that will facilitate efficient global expansion, including localization requirements for different countries. To deliver effective Business Intelligence strategies, Oracle has introduced its Exadata appliance that offers both the required software and “extremely powerful hardware.” He also said he expects to see Near Field Communication (NFC) take off in 2011, starting slowing with the building of infrastructure.

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TouchPoints TV: Dave Burton, Epicor

  • Published in Vendors

Dave Burton, Epicor

Dave Burton, Product Director for CRM, Epicor Retail mentioned Epicor’s announcements including the iPad POS; a text messaging application that retailers can use for direct consumer marketing; and Enterprise Selling, which allows the retailer to service the consumer wherever they choose. Enterprise selling now features a Google Adapter, which will let shoppers know if the product is in stock at their store of choice.

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TouchPoints TV: Frank Riso, Motorola

  • Published in Vendors

Frank Riso, Motorola

Frank Riso, Senior Director, Global Retail Lead, Motorola talks about three key trends in retail: mobilizing store associates; reaching the smarter consumers; and controlling store assets. Riso also discusses the company’s annual research project, which included store associates this year. “More than half of store associates are concerned that they do not have the information the customers have,” said Riso.

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TouchPoints TV: James Han, Tyco Retail Solutions

  • Published in Vendors

James Han, Tyco Retail Solutions

Han describes Tyco’s continuing dedication and investment in the retail industry, through data-driven devices that are designed to minimize investments and lessen duplication of applications. The retail side of Tyco’s business is approximately $1 billion across 70 countries.

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TouchPoints TV: David Gruehn, Microsoft

  • Published in Vendors

David Gruehn, Microsoft

Gruehn talks about retail industry trends and how Microsoft is working, along with partners, to bring retailers connected solutions that will allow shoppers to experience the same brand experience across every channel, including the “home” channel.

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