Trend Watch

Visa, Mastercard, PayPal Dive into Agentic Era with Tools that Help Consumers ‘Use AI to Buy’

Payment providers are banking on the fact that millions of people will soon rely on AI to find the perfect sweater, research…

How Tariff Uncertainty is Impacting Consumer Loyalty, Purchasing, Confidence — and What Retailers can do About it

It’s becoming clear that “tariffs,” a word that just a few short months ago was more familiar to economic historians than the…

Uniqlo, DXL, Babylist and More Turn to Resale, Recycling to Celebrate Earth Month

[Editor’s Note: This story was updated on Earth Day, April 22, to include more sustainability initiatives from brands including Anthropologie, Trove and…

As POS Disperses Around the Store, Cloud and Edge Computing Gain Prominence

The basic service that a point-of-sale (POS) device provides — checking out customers — is essential to any retailer’s functioning. However, the…

Pop-Ups Prove Their Versatility: Product Debuts, Event Tie-Ins and On-the-Ground Testing

While pop-ups aren’t a new phenomenon, they have become more sophisticated and varied in recent years. They can be as small (and…

Dupe Culture Goes Mainstream Even as Brands Seek to Differentiate the ‘Real’ Thing

Copies of branded items, particularly those with higher price tags, have been around for scores (possibly hundreds) of years, but until fairly…

$8M Well Spent? The Ads that Scored (and the Ones that Fumbled) at Super Bowl LIX

Sunday’s Super Bowl LIX faceoff between the Philadelphia Eagles and the Kansas City Chiefs was action-packed from start to finish and, as…

In-Store Retail Media Flexes to Move Beyond Digital Screens

At their core, brick-and-mortar stores should be the physical manifestation of a brand — a distillation of its promise and the experience…

Why People-Centered Design will be One of 2025’s Hottest CX Trends

Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence (AI) will play a…

NRF 2025 Preview: New York’s Javits Center Once Again Becomes the Center of the Retail Universe

NRF 2025: Retail’s Big Show will return to New York City’s Javits Center January 12-14, with attendees from all over the globe…

Want to See Success in 2025? Answer These 5 Questions

If the events of 2024 taught us anything, it’s that “value” can mean many different things depending on a consumer’s demographics, psychographics…

DEI Deflates, Retail Media Rises, Mergers Flounder

For better or worse, 2024 is now in the books, but we can’t resist one more look back. The Retail TouchPoints editors…

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Trend Watch

Visa, Mastercard, PayPal Dive into Agentic Era with Tools that Help Consumers ‘Use AI to Buy’

How Tariff Uncertainty is Impacting Consumer Loyalty, Purchasing, Confidence — and What Retailers can do About it

Uniqlo, DXL, Babylist and More Turn to Resale, Recycling to Celebrate Earth Month

As POS Disperses Around the Store, Cloud and Edge Computing Gain Prominence

Pop-Ups Prove Their Versatility: Product Debuts, Event Tie-Ins and On-the-Ground Testing

Dupe Culture Goes Mainstream Even as Brands Seek to Differentiate the ‘Real’ Thing

$8M Well Spent? The Ads that Scored (and the Ones that Fumbled) at Super Bowl LIX

In-Store Retail Media Flexes to Move Beyond Digital Screens

Why People-Centered Design will be One of 2025’s Hottest CX Trends

NRF 2025 Preview: New York’s Javits Center Once Again Becomes the Center of the Retail Universe

Want to See Success in 2025? Answer These 5 Questions

DEI Deflates, Retail Media Rises, Mergers Flounder

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

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