Simplr combines customer service solutions with machine learning and customized client dashboards to provide high growth e-Commerce businesses with affordable, flexible and on-demand U.S.-based customer service.
The Simplr solutions are designed to deliver a right-sized, pay-what-you-use model for retailers to outsource their customer service needs. The Simplr team first analyzes and evaluates a retailer’s customer service approach, history and messaging to get a complete sense of the brand before it leverages, trains and supports an on-demand team to respond to customer inquiries. The customer support team stays on standby to receive inbound emails, live chats, and/or SMS messages.
Using a free customer survey tool, the company analyzes customer inquiry data and monitors results to implement improvements that maximizes customer satisfaction and reduces costs.
Advertisement
Simplr already has expanded weekend and after-hours coverage to accelerate response times by 5X with early customers, and reduce customer service costs more than50% for client brands.
