Salesforce has implemented more advanced features into Community Cloud that are designed to simplify a brand’s ability to create online communities.
The system’s Lightning Community Builder features a drag-and-drop WYSIWYG interface designed for “no-code development” that can be performed without the assistance of the IT department or trained developers. Once created, users can view the online community in real time with live previews.
The service comes with pre-built Lightning Community templates and layouts to help non-technical users create the community. Users also can also choose a color scheme using one of the new color palettes, and instantly apply a set of colors to their community.
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The look of a template can be changed from within Community Builder using the system’s Branding panel to apply colors, specify fonts and add a logo.
Community Cloud integrates with the Salesforce CRM system so custom communities can be created for different customers.This could include online service levels for specific colors such as Gold, Silver or Bronze. Customization can be based on criteria from related CRM and user data as well as standard web rules such are geography or referring domain.
