Moxie has released a digital engagement suite designed to enable retailers to staff their online storefronts. The suite unites the Moxie live chat feature with intelligent decisioning and responsive design capabilities so retailers can gauge online customer intent more accurately, leading to higher customer satisfaction and conversion rates.
The Moxie Suite includes capabilities such as:
Intelligent Decisioning, which enables retailers to tailor engagement rules to real-time customer behavior, without any assistance from IT;
Digital Engagement, which offers proactive and reactive customer engagement channels, including chat and email, so that businesses can connect with customers in real time;
Performance Analytics, which measures the impact and outcome of customer engagements with clear visibility into uplift, conversion, revenue and agent performance; and
Responsive Design, which lets users configure the new Moxie suite once, so it will function across desktop, tablet and smartphone.
“Moxie enables us to staff our online storefronts just like we staff our physical stores, serving our customers on their terms and delivering consistent experiences online and offline,” said Dennis Kopitz, Director of E-Commerce at Shinola. “With the new Moxie suite, we can now quickly and easily connect with our customers on any device. This has led to more productive interactions and an increase in conversion by 6.25%.”