live chat

The Future Of Social Commerce Is Mobile: Instagram, Peer-To-Peer Marketplaces, Chat Lead The Way

While retailers have tried to solve the puzzle of “social commerce” for years now, it appears the missing piece has been staring…

Shopgate Unveils In-App Live Chat Feature

Shopgate has debuted an in-app live chat capability, powered by Intercom. The feature is designed to give retailers more control and organization…

Newegg Unifies Self-Service, Live Chat To Power Omnichannel Concierge

As a major pure play computer parts and electronics retailer, Newegg has had to prioritize the customer service experience delivered on its…

LiveWorld Launches Chatbot Management For Facebook Messenger

LiveWorld has launched chatbot management software for Facebook Messenger, designed to enable chatbots to automatically hand off consumer interactions to live human agents when…

PetFlow Online Redesign Focuses On Relationship-Building With ‘Pet Parents’

PetFlow, a retailer of specialty pet food and supplies, has revamped its e-Commerce store as part of an overall push to build…

Newegg To Deliver Chat Via Facebook Messenger; Will More Retailers Follow?

Newegg, an online computer products and hardware retailer, has partnered with Facebook to offer its Messenger platform as another customer support channel….

Shinola Leverages Live Chat Capabilities To Boost Conversion Rates 1,600%

In looking to engage with consumers at every point in the decision-making journey, watch and bicycle retailer Shinola implemented the Moxie Digital…

Moxie Suite Combines Live Chat, Intelligent Decisioning To Anticipate Consumer Intent

Moxie has released a digital engagement suite designed to enable retailers to staff their online storefronts. The suite unites the Moxie live…

Live Chat Gets Joyful And Jolly For The Holidays

It’s September and that means the holiday season is just around the corner. Like most smart businesses, yours is already full-steam ahead…

Purple Cloud Live Chat Connects Consumers With Store Associates

Brick-and-mortar retailers continue to seek out ways to expand their online sales and overall customer base. While more than 90% of retail…

Dixons Carphone Rolls Out Live Chat For Currys PC World Brand

Dixons Carphone, a UK-based electrical and telecommunications retailer, has implemented the TouchCommerce TouchChat online customer engagement solution for its Currys PC World…