Live Chat Gets Joyful And Jolly For The Holidays
It’s September and that means the holiday season is just around the corner. Like most smart businesses, yours…
Executive Viewpoints September 21
Latest In: live chat
Purple Cloud Live Chat Connects Consumers With Store Associates
Brick-and-mortar retailers continue to seek out ways to expand their online sales and overall customer base. While more…
News July 13Dixons Carphone Rolls Out Live Chat For Currys PC World Brand
Dixons Carphone, a UK-based electrical and telecommunications retailer, has implemented the TouchCommerce TouchChat online customer engagement solution for…
News January 22
Backcountry.com Taps Live Chat To Build One-To-One Relationships With Customers
As consumers become more savvy and comfortable browsing and buying online, they’re relying less on call centers and…
Features January 2With Chat, Co-Browse And Contextual Customer Service, Retailers Can Save More Sales And Unite Physical and Digital Retail Realms
By Kelly Koelliker, KANA, a Verint Company What’s on every smart retailer’s “wish list” for the holidays this…
Executive Viewpoints November 7
BoldChat Extends Live Chat To Mobile Devices
Now that mobile consumers can access their favorite retailers with just the tap of a screen, they have…
News October 14
Nine West Sees 15% Lift In Conversions With LivePerson
Consumers consider a multitude of factors while shopping for shoes: Overall style, color and fit, among others. While…
Features August 4New Oracle Study: Live Help Beats Ratings & Reviews
In a fall 2011 poll of more than 3,100 consumers in 15 countries, Oracle Retail found that 57%…
News May 17From the Source’s Mouth: What Consumers Say About Live Chat
Shoppers rely on live chat technology for a variety of sales and servicerelated functions, including answering questions prior…
Executive Viewpoints September 8Top Stories
