Editors’ note: We have simplified the Retail TouchPoints Solution Spotlight. The new form is available here.
The proliferation of mobile devices and channels has changed the way consumers interact with technologies. Retail time clocks, however, have remained unchanged and cannot assimilate employees’ new technology habits. To address this challenge, Kronos Incorporated created the InTouch time clock, aimed at helping retailers streamline and mobilize workforce management.
The InTouch solution is an electronic time clock that allows retailers to automate time capture and provide full employee self-service capabilities. Launched in November 2011, the cloud-based InTouch time clock integrates with many other workforce management technologies: Employees can use the solution to check accrual balances, request time off and view schedules, all in real time.
The system enables retailers to design functional apps that allow employees to access time clock information during non-peak hours. For example, users can open maintenance tickets, check sales or census data, respond to employee surveys or view a video message.
“The importance of simplifying workforce management and making it easier to get access to worker information is critical for organizations,” Mark Smith, CEO and Chief Research Officer, Ventana Research. “The new Kronos InTouch modernizes the time clock to be a point of employee self service along with tracking time at work and advances into the next generation of workforce management.”