Ingenico, a payment solution provider, has launched a payment-enabled chatbot that uses natural language processing from IBM Watson. The bot, which is capable of responding in a wide range of different languages, incorporates Ingenico's secure payment API to let shoppers purchase products and services within the app environment.
Enabling payments within the app environment can help retailers boost conversion by reducing the number of steps shoppers need to take to complete their purchases. The bots can also gather information on shoppers' needs and desires, enabling them to tailor their offering to meet their customers' changing requirements.
Ingenico offers payment solutions that are tailored for multi-POS retailers and capable of handling transactions across in-store, mobile and online environments. The solution provider also offers dedicated charts and reporting tools to track payments from a single point, and fraud protection through transaction and terminal monitoring.
Additionally, Ingenico can combine payment and loyalty solutions and deploy flexible gift card programs that provide a number of different ways to redeem points. The company’s tools can also be used to optimize and control employee benefits such as secure payments.