HappyFox Provides Cloud-Based Help Desk And Support

“The customer is always right” is a mantra reiterated throughout retail businesses of all sizes and verticals. To keep customers satisfied across all channels, retailers need to ensure their support efforts are up to par.

HappyFox released a cloud-based help desk and customer support solution designed to streamline customer service. The software includes a ticket support system that handles all inbound requests, combining email, web, chat and phone inquiries into a central location.

With the ticket support system, users can sort customer email addresses by category and prioritize them, so they can respond to the right requests at the appropriate time.

The platform includes a built-in knowledge base, community forum and end-user support portal, allowing all agents to communicate with each other internally. The software can integrate with other applications, including Salesforce Sales Cloud, Magento, Google Apps, Facebook and InfusionSoft.

HappyFox can be accessed for a 30-day free trial. A basic subscription is available for $9 per month.

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HappyFox Provides Cloud-Based Help Desk And Support

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