Advertisement

HappyFox Provides Cloud-Based Help Desk And Support

SS HappyFox logo“The customer is always right” is a mantra reiterated throughout retail businesses of all sizes and verticals. To keep customers satisfied across all channels, retailers need to ensure their support efforts are up to par.

HappyFox released a cloud-based help desk and customer support solution designed to streamline customer service. The software includes a ticket support system that handles all inbound requests, combining email, web, chat and phone inquiries into a central location.

With the ticket support system, users can sort customer email addresses by category and prioritize them, so they can respond to the right requests at the appropriate time.

The platform includes a built-in knowledge base, community forum and end-user support portal, allowing all agents to communicate with each other internally. The software can integrate with other applications, including Salesforce Sales Cloud, Magento, Google Apps, Facebook and InfusionSoft.

Advertisement

HappyFox can be accessed for a 30-day free trial. A basic subscription is available for $9 per month.

Submit Your Solution

Let us feature your new products or services.

Featured Event

Get free access to tactical tips, invaluable insights, and deep-dive conversations that will help you hone your strategies for Q4 and beyond. That way, you can be sure to be on shoppers’ nice lists this holiday season…and all year long.

Advertisement

Access The Media Kit

Interests:

Access Our Editorial Calendar




If you are downloading this on behalf of a client, please provide the company name and website information below: