Executive ViewPoints

Social Media Shopping: Overcoming the Trust Gap

Social ecommerce is reshaping online retail, blending the reach of social media with the convenience of in-app purchasing. The premise is simple:…

Tariffs, Inflation and the New Loyalty Challenge: How Retailers Can Win in a Volatile Trade Era

Retailers are facing a fresh wave of disruption. The economic uncertainty of a new tariff regime, coupled with the lingering aftershocks of…

When it’s Not the Customer: How Your System Drives Cart Abandonment

Cart abandonment is often blamed on user behavior such as distractions, hesitation, or second thoughts. But my experience working with high-load ecommerce…

Closing the Checkout Gap: Boosting Revenue and Customer Loyalty

In the past few years, retailers have made steady progress across the customer journey. As lines between channels blur, stores are more…

Can AI Fix the Online Search and Discovery Experience?

Have you ever wondered why it’s so easy for your shopaholic best friend to find the perfect pair of shoes online while…

Private Labels Evolve into Destination Brands, Primed for Growth Amid Tariffs

As private labels and store brands have evolved over the last decade, the stigma of the “cheap, alternative, knockoff” brand has worn…

Beyond the Registry: Rethinking the Path to Purchase for Modern Parents

The baby registry used to be the cornerstone of preparing for parenthood. Expecting parents would walk into a store, scan a list…

The Six Trends Quickly Reshaping the Payments Industry in 2025

There’s never been a more exciting time in the world of payments. Innovation is happening at breakneck speed, open banking is tearing…

From Hidden Gems to Bestsellers: How Machine Learning is Reshaping Online Retail Marketplaces

The evolution of ecommerce has seen traditional retailers such as Walmart, Target and Best Buy embrace the marketplace model by listing products…

From Mobile Excellence Today to AI-Driven Commerce Tomorrow: Staying Relevant in the New Retail Reality

Ecommerce brands today face a critical junction. Rapid shifts in consumer behavior, combined with accelerating technological innovation, require retailers to prioritize mobile…

Why Master Data Management Should be on Every Retailer’s IT Roadmap for 2025

In today’s fast-paced world, retailers are generating more data than ever before. From customer transactions to inventory management, retailers need to be…