Executive ViewPoints

4 Ways to Customize the Employee Experience With Retention in Mind

Without customers, retail businesses grind to a halt. That’s why price and merchandise are carefully curated to align with brand image. But…

How Content Creator Marketplaces can Succeed in Serving Buyers and Sellers

For the last 25 years, online marketplaces such as Etsy, Mercado Libre and Rakuten have been the go-to sources for consumers buying…

Does Procurement Play a Role in Retail Recovery?

The last year and a half has been tremendously disruptive to all kinds of businesses, particularly the retail industry. For most types…

Why Retailers’ Data Privacy Policies are the New Customer Experience

Brands have always focused on personal touches and customization for consumers, yet a recent eMarketer report found growing concerns around data privacy,…

How to Keep Your Loyalty Program Members Engaged Long-Term, Even After the Holidays

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In…

Taking Your CSR Plans from ‘Good Intentions’ to Tangible Action

A previous blog explored Corporate Social Responsibility (CSR) and the high importance both shoppers and employees put on the ability to align…

Don’t Get Scammed by a Grifter: How to Avoid and Manage Gift Card Fraud

Fraud and gift cards go hand in hand. Since their inception in 1930, many have been caught up in scams or fraud,…

Risky and Rewarding: When Cannabis Businesses Go into Retail Spaces

In some parts of the country, the demand for cannabis extraction, distribution and retail dispensaries has outpaced supply. This has created opportunity…

4 Tips for Staying Ahead of Retail Competitors

As M+A activity continues, convenience retailers are experiencing increased pressure to maintain market share. That pressure is driving technological advancements and innovation…