Executive ViewPoints

Unlocking Commerce: The Win-Win of Dynamic Currency Conversion

As we navigate the complexities of global commerce, the need for efficient and transparent international transaction methods becomes increasingly apparent. One such…

Canada’s New Supply Chain Bill Creates Obligations for Retailers

Human rights advocates are applauding Canada’s new supply chain law. Passed this spring after four years of debate, Bill S-211, officially known…

Customers are Tired of Empty Shelves, and it’s Time for a Fix

For customers, many aspects of a shopping trip impact whether they view it as a success. From the customer service of store…

The Power of Shared Experiences: Why Brands Should Prioritize Micro-Influencer Communities in 2024

Parasocial relationships are defined as the relationships that users develop with media personalities — and these interactions have a major impact. The…

It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

The last three years have been a whirlwind for retailers and CPG companies. Pandemic-driven buying trends led to an explosion of new…

Considering a Multi-Carrier Strategy? 7 Questions to Ask Before Partnering with a Last Mile Delivery Provider

After months of negotiations with the Teamsters Union, UPS has been able to avoid what would have been the largest single employer…

Retail, POS Finance and the Quest for ESG

Accusations of “greenwashing” can lead to irreversible damage to reputation and consumer trust, and with environmental social governance (ESG) now high on…

Key Disaster Preparedness Takeaways for Retailers from an Eventful Summer

Amid record-breaking heat waves this past summer, many communities faced some intense weather events that caused significant power outages. On Father’s Day,…

Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Online return fraud cost U.S. retailers $22.8 billion in 2022. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40 to return fraud, the…

Encourage Your Customers to Call Again. Here’s How.

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Entire…

3 Ways to Maximize Zero-Party Data Collection During Black Friday and Cyber Monday

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. It’s the most important weapon for success in your arsenal. However, as…