Industry Insights

Industry Experts Share Retail Success Stories During Holiday Webinar Series

In preparation for the competitive holiday season, retail Industry leaders and experts converged online for the first annual Holiday Connected Consumer 2013…

Creating New Touch Points In OmniCommerce: iPads In Dressing Rooms

Recently, Nordstrom announced that it is considering the possibility of installing iPads in its dressing rooms. Although it might sound like an…

Retailers Fail To Target Customers Correctly With Email

Making well-informed decisions about marketing to prospects and customers is one of the greatest opportunities for retailers to increase revenue. While merchants…

Larry Freed Kicks Off Holiday Webinar Series

The gradual economic recovery shows promise that overall consumer spending will increase during the 2013 holiday season, according to Larry Freed, President…

J.Crew, L.L. Bean And Net-A-Porter Among Best Online Customer Service Providers

Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing the best job of…

Almost 50% Of Emails Are Opened On Mobile Devices, But Desktop Still Prevails

Consumers open nearly half of all emails on a mobile device, according to a report recently released by email marketing platform provider…

M-Commerce Expansion Creates Mobile Retail Advertising Opportunities

As consumers grow more comfortable shopping and spending on their mobile devices, the mobile retail audience continues to expand ― by an…

40% Of Consumers Shop Online To Avoid Uninformed Associates

Nearly 50% of consumers believe their personal mobile devices are more efficient than store associates in helping them make buying decisions, according…

Personalized Marketing Improves Brand Perception

Personalized marketing campaigns and tactics, such as customized emails, banner ads and product recommendations, significantly impact engagement and even sales among online…

RFID Gains Momentum In Retail

Retailers have implemented Radio Frequency Identification (RFID) technology to optimize a number of store inventory processes. In addition to creating efficiencies, the…

The Evolution Of Retail

Retail is not dead, it’s simply evolving. I predict that over the next five years, consumers will experience completely new retail models…

The Rise Of Pop-Up Shops

For years, pop-up shops have been embraced by merchants that sell holiday-themed or seasonal products. But retailers of all sizes are now…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.