COVID-19 has called into question virtually everything we once knew about retail fulfillment. In response to the pandemic, retailers have bolstered their delivery and fulfillment offerings to cater to increasingly demanding consumers that have accelerated trends like BOPIS and BOPAC.
While the fulfillment puzzle is becoming incredibly complicated to solve, Roadie has a mission: to make “on-the-way” delivery an efficient, effective and more environmentally friendly option for brands and consumers. And while speed is critical, retailers also need to think about how efficient and profitable their fulfillment offerings are.
“If they can’t get it from your brand, they’re going to find somewhere else to get it,” Marc Gorlin, Founder and CEO of Roadie, said in the latest episode of Retail Remix.
Listen to the full episode as Marc shares:
- His take on the trends and challenges of fulfillment;
- What “on-the-way” delivery means and how it can benefit retailers and consumers;
- The future of the gig economy; and
- What retailers should consider as they invest in their fulfillment experiences.
