Blog Posts

Three Common Misconceptions On Marketing Data And How To Correct Them

By Sara Skrmetti, Adroit Digital With December fast approaching, retailers are armed with test campaigns, focus group results and last year’s numbers…

Holiday E-Commerce Security Checklist: Don’t Put Good Customers On The Naughty List

By Alisdair Faulkner, ThreatMetrix According to the National Retail Federation (NRF), 2013 holiday retail sales increased 3.8% over 2012, for a total…

Bring In-Store Efforts Into Harmony With Modern Customer Expectations This Holiday Season

By Steve Jeffery, Brickstream During the festive holiday season, consumers turn out in full force, shopping lists in hand, and eager…

Two Factors That Will Make Or Break Retailers’ Holiday Season

By Frank Poore, CommerceHub As the holiday season takes off, record numbers of consumers will go online to purchase gifts and check…

Knock It Off! Consumers Don’t Know The Difference Between Designer Copycats And The Real Thing

By Alicia Fiorletta, Senior Editor Be honest: How many times have you seen a friend, family member or total stranger carrying a…

The folks at Build-A-Bear Workshop kicked off the holiday season with a fun event in New York City promoting its new pop-up…

Will Starbucks Delivery Be Lukewarm At Best?

Despite somewhat mundane financial results for the quarter, Starbucks still managed to cause a wave of chatter by teasing the eventual roll…

Amazon Q3 Earnings: Reading Beyond The Headlines For Sellers

By Scot Wingo, ChannelAdvisor Amazon recently announced their Q3 2014 earnings results, and surprised Wall Street with more losses than expected. Although…

‘Tis The Season To Be Mobile: A Guide To Wooing And Winning The Modern Holiday Shopper

By Alicia Fiorletta, Senior Editor Get personal with customers this holiday season by focusing on their most personal devices: smartphones. Consumers rarely…

Gamification: A Cure For The Call Center Blues

By Aleksandr Peterson, TechnologyAdvice Working at a call center is probably one of the least coveted, least cherished jobs on the…

With Chat, Co-Browse And Contextual Customer Service, Retailers Can Save More Sales And Unite Physical and Digital Retail Realms

By Kelly Koelliker, KANA, a Verint Company What’s on every smart retailer’s “wish list” for the holidays this year? It’s the ability…

Marketers Must Adapt As “Like-Gating” Comes To An End

By Alicia Fiorletta, Senior Editor Ever since marketers started looking at Facebook as a valuable engagement channel, they have focused on winning…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Blog Posts

Three Common Misconceptions On Marketing Data And How To Correct Them

Holiday E-Commerce Security Checklist: Don’t Put Good Customers On The Naughty List

Bring In-Store Efforts Into Harmony With Modern Customer Expectations This Holiday Season

Two Factors That Will Make Or Break Retailers’ Holiday Season

Knock It Off! Consumers Don’t Know The Difference Between Designer Copycats And The Real Thing

Will Starbucks Delivery Be Lukewarm At Best?

Amazon Q3 Earnings: Reading Beyond The Headlines For Sellers

‘Tis The Season To Be Mobile: A Guide To Wooing And Winning The Modern Holiday Shopper

Gamification: A Cure For The Call Center Blues

With Chat, Co-Browse And Contextual Customer Service, Retailers Can Save More Sales And Unite Physical and Digital Retail Realms

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

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