Blog Posts

Think You Are Ready For The Holiday Shopping Season? Be Sure.

By Carl E. Rosen, Shelter Rock International Is your brand truly prepared to grab maximum market share this holiday shopping…

Bridging The Gap Between Retail Marketing And Lasting Customer Experiences

By Mike Shanker, QuickPivot Today, consumers interact with brands differently. According to Gallup, American consumers are vigilant in making sure they get…

How Social Are Shoppers During The Holidays?

Black Friday and Cyber Monday are the top e-Commerce events of the years. It makes sense, then, that more consumers are connected…

How To Make Wearables Work For You In Retail

By Matthew Goldman, Wallaby Financial With Apple’s long-anticipated announcement of the Apple Watch, it is clear that the time for wearables is…

The Bottom-Line Cost Of Poor Customer Service

By Alicia Fiorletta, Senior Editor Ensuring great customer service and experiences is definitely vital during the competitive holiday season. But it definitely…

SDL Research Spotlights Holiday Shopper Behaviors, Expectations

By Alicia Fiorletta, Senior Editor November was an optimal month for retailers to forge ahead with holiday deals and sales, according to…

Are Shoppers Playing “Chicken” With Retailers This Holiday Season?

Retailers are focused on grabbing consumer attention and dollars this holiday season, and it seems as though they’ll go through great lengths…

Mobile Fraud Prevention Steps That Will Have Consumers Coming Back For Seconds

By Matthias Clock, eTail West 2015 As most Americans are breaking out the good china and canned pumpkin pie mix in anticipation…

This Holiday Season, Engage And Win With Your “New CMO”

By Donna Pahel, EPiServer Today’s connected customers are always on, especially social media, and are not afraid to let their opinions be…

Customers In Control: The New Gatekeepers Of The Online Shopping Experience

By Doug Heise, CoreMedia As customers take greater control over how, when and where they buy, they’re displacing brands and retail…

How SMBs Are Dealing With Anchor Store Exits This Holiday Season

By Jeff Edelman, McGladrey LLP With large anchor retail stores such as Sears and JCPenney exiting larger malls, what does this…

Feel Thankful For Great Holiday Content!

Happy Thanksgiving, everyone! This year, we’re incredibly thankful that you’ve turned to the Retail TouchPoints Tumblr, web site and newsletter as a…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Blog Posts

Think You Are Ready For The Holiday Shopping Season? Be Sure.

How To Make Wearables Work For You In Retail

The Bottom-Line Cost Of Poor Customer Service

SDL Research Spotlights Holiday Shopper Behaviors, Expectations

Are Shoppers Playing “Chicken” With Retailers This Holiday Season?

Mobile Fraud Prevention Steps That Will Have Consumers Coming Back For Seconds

This Holiday Season, Engage And Win With Your “New CMO”

How SMBs Are Dealing With Anchor Store Exits This Holiday Season

Feel Thankful For Great Holiday Content!

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

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