2020 Customer Engagement Awards

Deadline: November 22, 2019

Nominate Now

Everyone agrees that enhancing customer engagement is a worthwhile — and extremely important — goal for all retailers, large or small, online-only or omnichannel. It’s critical to creating the emotional connections with shoppers that can turn first-time purchasers into highly valuable loyal shoppers. Effective customer engagement also has become a business necessity given consumers’ expectations of personalized interactions as well as seamless integration across channels and touch points.

A few of last year’s winners included Nike, Brooks Brothers, Lamps Plus, e.l.f Cosmetics and Grove Collaborative.

For our fifth annual Customer Engagement Awards, Retail TouchPoints will recognize best-in-class retailers, based on (but not limited to) the following criteria:

  • Ability to collect, analyze, share and respond to customer feedback across all participating channels
  • Ability to collect, analyze and share shopper data across all participating channels
  • The implementation of successful social media and social commerce strategies
  • The implementation of successful mobile strategies and technologies
  • In-store customer engagement success, including self-serve offerings, improved POS, digital signage and more
  • Successful and innovative loyalty programs, available across all participating channels
  • Systems integration, including promotion, order management and sales history

Nominations are now open for the 2020 Customer Engagement awards, which will be announced in December 2019. Retailers can self-nominate, and nominations can remain anonymous. Nomination deadline is Nov. 22, 2019.

Nominate an engaging retailer today!

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