Store Operations

Store Operations examines the issues and challenges facing today’s store operators. From workforce management to merchandising and new store openings, this section is designed to help retailers improve the bottom line while holding the line on costs. Subscribe to the feed and stay in touch with the latest retail happenings.

NetSuite And ChannelAdvisor Build Integrated SuiteApp

netsuitechanneladvisorCloud-based omnichannel commerce software provider NetSuite and e-Commerce solution provider ChannelAdvisor have integrated their platforms to build the ChannelAdvisor SuiteApp. The integrated suite is available at to ChannelAdvisor and NetSuite customers and streamlines product and order data exchange between the two solutions.

The ChannelAdvisor SuiteApp is designed to save time for retailers by helping them handle the challenges of meeting expectations for a broad selection of products, immediate order fulfillment, lower prices and a consistent customer experience across multiple channels. It also enables retailers to overcome the limitations that come from using third-party packaged or custom-built integrations. With the integration, retailers are positioned to take advantage of online marketplaces by expanding their business through a revenue stream in domestic and international markets.


Johnny Rockets Unveils New Restaurant Design Concepts

JohnnyRocketsInternational restaurant chain Johnny Rockets has unveiled four new restaurant prototypes to boost brand awareness and overall sales. The drive-thru, drive-in, food truck and pop-up concepts are expected to debut as early as Q4 2014 as part of the company’s Route 66 concept.

The Route 66 concept was established to allow guests to order from Johnny Rockets while they are in their car or watching a drive-in movie. The drive-thru prototype, which will be the primary focus for Johnny Rockets, will be placed in high-volume, regional plazas located off major freeways and highways.


Amazon And Sears Top List Of Most Price-Dynamic Retailers

RR 360pi imageAmazon and Sears are the most price-dynamic retailers, changing prices on 15% to 20% of their product assortment daily during normal shopping periods, according to research from 360pi. These figures can double during heavy shopping periods, particularly during the back-to-school and holiday shopping seasons.

On the other end of the spectrum, the least price-dynamic retailers included Apple and Staples. These retailers changed prices on nearly 0% of their products. The research indicates that price dynamism varies for the majority of retailers during normal shopping periods, falling between 0% to 5% and 15% to 20%. Walmart falls into this range, as it changes prices on 6% to 8% of its assortment on a daily basis.


Why There Really Is Value In A Name

Debbie head shotWhile most industry experts and executives agree that a focus on innovation, transformation and customer-centricity are key to a successful future in retail, there’s an ongoing debate about whether or not they need to assign specific titles bearing those terms.

In an exclusive survey report conducted by Retail TouchPoints, scheduled to be released on October 7, 2014, you’ll learn that many retail organizations are adding new titles to their C-level list, such as: Chief Strategy Officer, Chief Customer Officer, Chief Innovation Officer or Chief Transformation Officer.


Best Buy Experiences 4% Revenue Decline

best-buy-logoBest Buy reported a 4% year over year revenue decline, with Q2 2015 sales falling to $8.89 million. Quarterly comparable store sales decreased 2.7%, with company executives expecting the low single-digit decline to continue into Q3 and Q4 2015.

The retailer earned a net profit of $146 million in the quarter, or $0.42 in GAAP diluted earnings per share, but the number fell 45% from the $226 million posted in Q2 2014.


14 Retailers Win 2014 Store Operations Superstar Awards

shadow RTP RT025 AWD StoreOpSuperstars Aug 2014Successful store operations improve the customer experience and ultimately, the bottom line. But today’s store operators are constantly juggling numerous challenges, from managing mobile technology to motivating employees.

As competition continues to heat up, along with pressure to hold the line on expenses, store operations executives are faced with an uphill battle.


The Children’s Place Partners With Arvind Lifestyle Brands Limited To Open Stores In India

The Children’s Place is setting sights on international expansion, and the retailer’s first stop is India. The pure-play children’s apparel retailer has entered into a franchise agreement with Arvind Lifestyle Brands Limited to open stores up to 50 stores, starting in the Fall of 2015. 

"We are excited to be partnering with Arvind, which has a proven track record of operating successful apparel brands in India,” said Jane Elfers, President and CEO of The Children's Place. “We are making significant strides in our International franchise business, and we remain focused on providing great fashion and value for kids around the world."


Staples Earnings Hindered By Store Closures, Foreign Exchange Rates

staples2Staples Q2 2014 total company sales decreased 1.8% to $5.2 billion, compared to $5.3 billion in Q2 2013. Foreign exchange rates and North American store closures negatively impacted sales by approximately 1%. The company also has predicted Q3 2014 total sales to decrease from last year.

Helping to mitigate some losses, the retailer closed 80 North American stores in Q2, and will reportedly close 140 in total by the end of the year. As part of a two-year cost savings plan designed to cut as much as $500 million off the company budget, Staples will close up to 225 stores by the end of 2015. Staples currently has secured approximately $150 million of cost savings to date, according to a company statement.


Walmart Lowers Financial Forecast For 2014

WalmartWalmart has lowered its 2014 FY forecast, citing “incremental investments in e-Commerce” and higher-than-estimated health care costs. Initially, the retailer predicted that shares for 2014 would reach between $5.10 and $5.45. Forecasted earnings per share now are expected to range between $4.90 and $5.15.

U.S. comparable store sales saw no growth (0.0%) in Q2 2014, with the company expecting sales to remain flat in Q3. Walmart is reporting quarterly earnings of $1.21 per share, or 1.6% lower than the same period last year.


As Denim Sales Plummet, Is It A Matter Of Fit Or Fashion?

Kim head shotThere have been a number of reports lately about the dwindling sales of jeans in the U.S. But is the growing distaste for denim an issue of fashion or comfort?

A major problem that women, and I would argue many men, have with buying jeans is finding the right fit. Companies such as House of Fraser have been focusing on technology to help consumers find the right pair of jeans.


ICON Doubles Retargeting ROI With SeeWhy

logo ICONICON Health & Fitness, a manufacturer and distributor of fitness products, has significantly improved its retargeting efforts since implementing the Ad Manager solution from SeeWhy, an SAP company.

"We are extremely pleased with the results we've seen with SeeWhy thus far," said Mark Thatcher, Director of Online Marketing at ICONHealth & Fitness. "SeeWhy has doubled the ROI of our previous ad retargeting efforts and is an integral part of our business plan moving forward."


HappyFox Provides Cloud-Based Help Desk And Support

SS HappyFox logo“The customer is always right” is a mantra reiterated throughout retail businesses of all sizes and verticals. To keep customers satisfied across all channels, retailers need to ensure their support efforts are up to par.

HappyFox released a cloud-based help desk and customer support solution designed to streamline customer service. The software includes a ticket support system that handles all inbound requests, combining email, web, chat and phone inquiries into a central location.

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