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Store Operations

Store Operations examines the issues and challenges facing today’s store operators. From workforce management to merchandising and new store openings, this section is designed to help retailers improve the bottom line while holding the line on costs. Subscribe to the feed and stay in touch with the latest retail happenings.

Swank Boutique Ramps Up Store Surveillance With HD Cameras

  • Published in News Briefs
Swank Boutique offers women’s accessories, jewelry, small gifts and clothing that can slip off hangers or fall victim to sleight of hand quite easily, so shoplifting attempts can be common. To protect its merchandise and decrease shrink, the women’s fashion boutique, which has locations in Spokane, Wash. and Boise, Idaho, integrated AXIS…
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‘Suggested Selling’ In Stores To Top 51% By 2019

  • Published in News Briefs
As the store’s role continues to evolve with consumer shopping preferences changing, omnichannel retailers aren’t just dabbling in personalization; they’re betting the farm on it. While currently just 7% of retailers use suggested selling based on what’s in the customer’s closet, that percentage is expected to jump to 51% by…
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Supervalu Officially Sells Off Save-A-Lot For $1.4 Billion

Supervalu has finalized the sale of its discount grocery brand Save-A-Lot to an affiliate of private equity firm Onex Corporation for $1.365 billion in cash, earlier than the initially anticipated closure date of Jan. 31, 2017. Upon the closing, Supervalu will continue providing back office services to Save-A-Lot as part of a five-year professional services agreement. The supermarket confirmed that it has used $750 million of the net proceeds from the sale to prepay a portion of its outstanding term loan balance. The company plans to use the remaining proceeds to further reduce debt, improve its capital structure, contribute to its pension plan and fund corporate and growth initiatives.

Walmart Improves Brand Content Offerings With ItemMaster Partnership

  • Published in News Briefs
Walmart.com shoppers will soon have access to more engaging brand content across all channels. The retail giant announced a new content partnership with ItemMaster to make available manufacturer's Complete & Verified product records.  The partnership allows IM Certified Brand Content and additional IM Content+ branded content, such as videos and…
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Amazon Unveils Totally Checkout-Free Grocery Market

  • Published in News Briefs
The king of the retail jungle roars again. Amazon has unveiled a grocery store with no lines, no registers, no cashiers and no self-checkouts. Amazon Go, an 1,800-square-foot retail space located in the company’s hometown of Seattle, lets shoppers grab the items they want and leave; the order then gets…
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How (And Why) 5 Retailers Paid It Forward This Holiday Season

The holiday season — especially the shopping — is in full swing, and with the craziness that Q4 always brings, it’s easy to lose sight of things that matter. The end of the year gives retailers the ability to give back to those who need it the most — which can turn even the coldest of hearts as warm as a cup of cocoa by a fire.

Dollar General Sales Take Hit From Competition, Food Stamp Cuts

A week after Dollar Tree released an upbeat earnings report fueled by a 1.7% same store sales jump and a nearly $90 million net income increase, rival Dollar General illustrated that joy is not universal throughout the discount sector. In its Q3 earnings release, the discount retailer reported: Same-store sales decreases of 0.1%, well below initial Wall Street estimates of a 0.8% boost; Net sales increases of 5.0%; A net income decrease, from $253 million to $235 million; and Full-year earnings expected to come in at the “low end” of the initial 10% to 15% growth forecast range.

PetSmart.com Revamps Site And Adds Same-Day Delivery

PetSmart has re-launched its e-Commerce site in time for the holidays; and in a move to keep up with Amazon, pet parents can now receive same-day delivery of online orders in select markets.  Changes to the company’s web site, which is powered by Salesforce Commerce Cloud, are designed to make it easier for shoppers to order regular pet staples such as food, over-the-counter medicines, grooming supplies, litter and bedding, treats and toys. Pet grooming and boarding services can also be booked online, and customers can opt to receive text message about deals through an opt-in SMS service. Mobile Mutts And Cellphone-Equipped Cats While Amazon remains a major catalyst for retailer innovation, PetSmart said its shoppers heavily influenced the relaunched site’s new features and functionalities. While it can’t be argued that pets use mobile phones, their owners certainly do. “Today, shopping and engaging with brands via mobile devices such as smartphones and tablets is very prevalent,” said Ivy Chin, Divisional SVP, Digital, for PetSmart in an interview with Retail TouchPoints. “Shoppers want to do research, compare and buy from their mobile devices. Our new PetSmart.com has a responsive design that is optimized for mobile, providing pet parents with a convenient mobile shopping…

Shelfbucks Appoints Gary Overhultz To Lead In-Store Monitoring

Shelfbucks Inc., an in-store shopping marketing optimization platform for retailers and CPG suppliers, has appointed Gary Overhultz as Chief Implementation Officer. In this newly created position, Overhultz will oversee testing, installation, maintenance and data integrity of all in-store monitoring and customer engagement infrastructures.

Deep Discounts Drive $5.3 Billion In Online Sales Over Holiday Weekend

Thanksgiving weekend was very fruitful for retailers, even outperforming initial revenue expectations. The weekend’s sales totals were fed by massive growth in mobile sales and, unfortunately, an overemphasis on deep discounting: Online sales on Thanksgiving Day and Black Friday jumped to $5.27 billion, up 18% from a year earlier and higher than its prior estimate of $5.05 billion, according to the Adobe Digital Index; Mobile device sales increased a whopping 33% to $1.2 billion in revenue, according to the Adobe Digital Index; Average amount spent per shopper from Thanksgiving to Sunday fell 3.5%, from $299.60 to $289.19, according to the National Retail Federation (NRF); and Nearly 64% of shoppers reported that more than half of their purchases were on sale, with approximately 36% saying all their purchases were on sale, according to NRF.

Another C-Level Shakeup In The Office Supplies Segment

Mark Cosby, President of North American operations for Office Depot, will be leaving his position, according to a filing with the Securities and Exchange Commission (SEC). The SEC documents did not indicate Cosby’s end date, as reported in an article by the South Florida Business Journal. Cosby's departure marks another top-level shakeup in the office supplies vertical. In August 2016, Office Depot CEO Roland Smith announced his plans to retire from that position at the end of Q1 2017. Smith's move came a few months after the failure of the Staples-Office Depot merger, which also led to the departure of Staples CEO Ron Sargent in June 2016.
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