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Store Operations

Store Operations examines the issues and challenges facing today’s store operators. From workforce management to merchandising and new store openings, this section is designed to help retailers improve the bottom line while holding the line on costs. Subscribe to the feed and stay in touch with the latest retail happenings.

American Apparel Deploys Performance-Based Scheduling Chainwide

American Apparel is rolling out the StoreForce performance based scheduling platform in all of its 202 stores. The StoreForce platform is designed to enable retail managers to schedule associates based on in-store traffic patterns and to measure performance against goals that can be communicated across a retailer’s organization. American Apparel can use the solution to schedule appropriately qualified associates at peak sales opportunity times throughout the week.

Martin’s Super Markets Adopts Food Safety Compliance Solution

  • Published in News Briefs
Martin’s Super Markets has chosen ReposiTrak’s Compliance Management and Track & Trace solutions to manage regulatory and business documentation compliance within its supply chain.  “Providing safe food for our customers is a top priority for Martin’s,” said Rob Bartels, President and CEO of Martin’s Super Markets in a statement. “With FSMA compliance beginning in September, we were looking for an automated system to scale and effectively manage our growing list of required documents. We know that if it’s not documented, it didn't happen.”   

Abercrombie & Fitch, American Eagle Expand Executive Teams

As Aéropostale and Pacific Sunwear shut down their stores, teen retailing counterparts Abercrombie & Fitch and American Eagle continue to take strides in restructuring the once-beloved brands to appeal to Gen Z. Both retailers are snagging executives from top brands to help turn their businesses around.

How To Manage New Overtime Pay Rules Featured

Proposed changes to overtime pay rules that are scheduled to take effect at the height of the holiday season have retailers worried and angry about the impact on their labor budgets and bottom lines. The Department of Labor rules change, which will go into effect Dec. 1, 2016, roughly doubles the current overtime pay threshold of $455 per week, or an average of $23,360 annually. The new threshold will be $913 per week or $47,476 annually. Workers making less than this amount will now be eligible for overtime pay when their work week exceeds 40 hours.

Department Stores Seek Answers As Q1 Results Prove Disastrous Featured

If Q1 financial earnings reports were any indication, traditional department stores had a very rough ride to start 2016. While Amazon continues to ride high off its fourth straight quarter of profit increases, the results for Macy’s, Nordstrom, Kohl’s, Gap and JCPenney are painting a far different picture of how these big players are handling shifts in consumer behavior and expectations. To put into perspective how these retailers have struggled, here are some of the unfortunate Q1 statements from the big name department/apparel retailers:

#RIC16 Spotlights Retail's Most Creative Disruptors Featured

The retail model that has held sway for the last 2,000 years — build a store, stock it with appealing products and wait for customers to come in — is broken, and Ken Hughes knows who broke it. The consumer and shopper behaviorist was the keynote speaker at the second annual Retail TouchPoints Retail Innovation Conference, held May 9-11 in New York City. Hughes identifies the "Blue Dot" consumer as the culprit behind today's industry upheaval. To make his point he spread out a paper road map and noted that in order to use one of these, an individual had to know where she was in relation to the wider world. But smartphone map apps now do this for us automatically, creating a "you are here" Blue Dot. "That consumer is not a small part of a big world; they are the world, and they are at its center," said…

Top Takeaways From #RIC16 Innovation Labs Featured

This year's Retail Innovation Conference, held May 10-11 at Apella in New York City, brought together 185 of the industry's most innovative retail executives, who shared uniquely valuable retail disruption and innovation trends. Also featured at #RIC16 were eight Innovation Labs, highly focused workshop sessions covering a wide range of current "pain points." Presentations were led by the industry's leading solution providers and their customers. Here are some key takeaways from these sessions:

Judge's Ruling Dooms $6.3 Billion Staples-Office Depot Merger

Staples has called off its long-planned $6.3 billion merger with Office Depot, after U.S. District Court judge Emmet Sullivan granted the Federal Trade Commission's injunction request blocking the combination on May 10. Despite expressing disappointment with the court's decision, Staples has no plans to pursue the merger any further. The two retailers have been trying to link up since February 2015.

Engaging Customers Differently: From Tagline To Reality

The end goal for all retailers should be to achieve “customer intimacy,” according to Aptos CEO and Culture Leader Noel Goggin. During his keynote presentation at Aptos ENGAGE in Las Vegas May 2-5, 2016, Goggin showed how a series of retailers, including Payless ShoeSource, Plow & Hearthand rue 21 have embraced cloud, CRM and other technologies to improve customer relationships. With these examples, he encouraged retail attendees to “take that relationship with the customer and drive it to where you want to go.”

Top Grocery Trends And Technology Solutions

In a rapidly changing and highly competitive industry, grocers are always striving for continuous improvement and looking for the best ways to meet new challenges. In 2016, the pressure is on to differentiate, go small and control costs. Additionally, grocers can look to advanced technology to help improve in-store efficiency while mitigating security risks. Let’s take a look at some of the key challenges for grocers, and explore how technology can help.

Millennials, Gen Z Value Brick-And-Mortar More Than Older Peers Featured

Although Millennial and Gen Z shoppers have been raised with Internet connections, they still appreciate a fulfilling trip to the store. In fact, members of these generations actually believe more strongly than their elders that brands should operate physical stores. Believe it or not, 80% of Gen Z consumers and 82% of Millennials say it’s important for brands to have a store presence, compared to only 69% of Gen Xers and 65% of Baby Boomers, according to a report from iModerate.
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