Store Operations

Store Operations examines the issues and challenges facing today’s store operators. From workforce management to merchandising and new store openings, this section is designed to help retailers improve the bottom line while holding the line on costs. Subscribe to the feed and stay in touch with the latest retail happenings.

Barnes & Noble Promotes COO To Top Spot

  • Published in News Briefs
For the fifth time in four years, beleaguered bookseller Barnes & Noble has turned to a new leader, promoting COO Demos Parneros to the position of CEO. Company founder Leonard Riggio, who has been serving as CEO since the August 2016 departure of Ron Boire, will remain Chairman of the…

TechStyle CEO Adam Goldenberg: Technology Is One Of Our Products

As its name implies, TechStyle represents a marriage of technology and fashion. It’s the parent company of successful, fast-growing brands including Fabletics, JustFab, ShoeDazzle and FabKids. TechStyle uses proprietary technology, personalization and vertical integration to create a winning combination of subscription e-Commerce with brick-and-mortar retail. The emphasis on technology comes naturally to Co-CEO and Co-Founder Adam Goldenberg, who has been a serial tech entrepreneur since the age of 13. At 17 he sold his Gamer’s Alliance web site to Intermix; he was then offered a full-time position there, becoming COO at the age of 19. In this exclusive Q&A, Goldenberg reveals what makes TechStyle unique, including a heavy reliance on data, an emphasis on speed, and fruitful collaborations between data scientists and fashion merchandisers.

The Guitar Sanctuary Tunes Up AOV 100% With Alternative Financing

Selling guitars and other high-ticket instruments can be a daunting task for independent music stores, especially with big box retailers providing competition. The Guitar Sanctuary decided to hit the right note with its consumers by giving them an alternative mobile financing option that allowed them to pay for their instruments in six months’ time instead of upfront. Since implementing the financing program from provider Blispay in June 2016, average order value (AOV) for buyers using the service has doubled compared to the purchase amounts of other consumers.

Albertsons Promotes Denningham To President And COO

Albertsons Companies has promoted long-time executive Wayne Denningham to President and COO. Bob Miller remains chairman and CEO, titles he has held since April 2015. In this new combined role, Denningham will continue to lead store operations for the supermarket chain, with added oversight of marketing and merchandising, supply chain, manufacturing and integration. “I asked Wayne to join Albertsons LLC in 2006 to lead our Rocky Mountain Division,” said Miller in a statement. “Since that time, he’s led three different divisions, helped to negotiate and manage some of our most significant acquisitions, and successfully turned around some of our toughest assets.”

Peapod Partners With Personalized Meal Planner

  • Published in News Briefs
Peapod, a grocery delivery service operated by Ahold USA, has partnered with, a personalized meal recommendation service. customizes recommendations based on member households’ tastes, budgets, time constraints, health concerns, food allergies and other dietary restrictions. In the 24 U.S. markets Peapod serves, members can get a personalized…

Lord & Taylor Launches Bobbi Brown Stores-Within-The-Store

  • Published in News Briefs
Five Lord & Taylor stores, including its New York City flagship, will house “justBOBBI” stores-within-the-store, featuring merchandise reflecting the aesthetic of cosmetics and lifestyle expert Bobbi Brown. The justBOBBI shops will include wellness and beauty products, apparel, accessories and books Brown has authored, including her latest, Beauty From The Inside…

Macy’s RFID Rollout Improves Inventory Accuracy, Display Compliance

Although RFID tagging isn’t exactly a new concept, Macy’s was one of the first retailers to make a significant commitment to the technology when it decided to tag 100% of its merchandise with RFID by the end of 2017. To prepare, the retailer asked all of its product vendors to supply merchandise already fitted with passive ultrahigh-frequency (UHF) RFID tags. The results of the rollout have produced strong results for the department store so far, according to a survey from the Platt Retail Institute:

Walmart Close To Buying Bonobos For $300 Million

  • Published in News Briefs
Walmart is reportedly in advanced talks to scoop up its fourth e-Commerce brand of 2017, and its biggest yet. The retail giant is close to acquiring men’s fashion retailer Bonobos, according to Recode. A Bloomberg report estimates the purchase price at approximately $300 million. Bonobos gained popularity as a pure-play…

Potential Bonobos Acquisition Shows This Isn’t Your Father’s Walmart

Walmart has undertaken quite a shift in its e-Commerce operations over the past year, with the $3.3 billion acquisition, bringing aboard new execs and a whole new attitude for the brand. While the acquisition would have been considered an implausible idea for the retail giant as recently as two years ago, Walmart is continuing to buck “business as usual” as it prepares to buy another major e-Commerce player: Bonobos. The reported $300 million acquisition would be Walmart’s fourth in 2017, following the buyouts of ModCloth, Moosejaw and Shoebuy. It would be further proof that the brand is serious about diversifying its portfolio, adapting to rapidly changing customer trends and catering to a wider array of audiences.

Your Trip To The Mall Is Getting A Futuristic Makeover

Physical commerce isn’t going anywhere. The instant gratification and satisfaction that comes from search and discovery and interacting with goods and associates will always prevail over e-Commerce. The everyday shopping experience is changing, however, and retailers and mall owners that adapt to these changing preferences are the ones who will see continued success.    People like physical retail experiences because of the socialization that comes with real-time, real-life feedback, ostensibly impartial opinions on how something looks or works, and the unique impact a tactile relationship with a product can create (“so soft” comes to mind when shopping for clothing or even bedding). Additionally, there’s a reason that some immediate purchases, or even splurges, are called “retail therapy” — the experience of completing a purchase can be therapeutic in certain scenarios (replacing something that had a bad association in your mind, preparing for something you hope to come, etc.). Somehow clicking through on a web site doesn’t deliver that same satisfaction.

Context, Education And Entertainment Drive Experiential Retail Success

As consumers purchase more goods online, traditional retailers are struggling with the integration of digital and brick-and-mortar commerce. But 66% of U.S. consumers still say it’s important to feel and sense a product during their shopping experience, according to Westfield. Many retailers, recognizing the need to offer hands-on, authentic experiences that will draw shoppers into their stores, are adapting their store formats to do so. Experiential retail gives shoppers an enhanced opportunity to touch, feel and/or taste items before committing to a purchase. But before taking this plunge, retailers should understand the five elements of successful experiential retail programs.

7-Eleven Mexico, Miroglio And Konzum Deploy Oracle Solutions

  • Published in News Briefs
Three major international retailers, 7-Eleven Mexico, Miroglio Fashion and Croatian grocery retailer Konzum, recently selected solutions from Oracle Retail to help them better manage their brick-and-mortar stores and improve omnichannel integration. 7-Eleven Mexico, which operates 1,950 convenience stores across 15 Mexican states, has deployed Oracle Retail Merchandise Operations Management solutions…

Are Same-Store Sales Still A Meaningful Metric?

With brick-and-mortar retailers declaring bankruptcy at an alarming pace in 2017, some industry observers have been questioning one of retail’s most commonly used measuring sticks: same-store sales. This metric, comparing sales at stores open for a given period of time (generally a year), is frequently used — some would say over-used — by Wall Street as a handy indicator of a retailer’s performance, direction and future prospects. But with shopper journeys now encompassing mobile, online, store visits and social networks, it’s not clear whether same-store sales still serve as an accurate barometer. In a Forbes article, Steve Dennis wrote that the metric’s “usefulness is rapidly fading, if not bordering on irrelevance.” He noted that while traditional retailers have been struggling to grow physical store sales in the face of “the significant and inexorable shift to online shopping,” stores themselves are still an integral part of the omnichannel experience.

Vertex Named A Magento Premier Technology Partner

  • Published in News Briefs
Vertex, a provider of tax technology automation solutions, has been named a Magento Premier Technology Partner. The designation recognizes Vertex for offering solutions that, in combination with Magento Commerce Cloud, can provide a more seamless experience for Magento customers. Complex rules and varying rates across different jurisdictions make collecting sales…
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