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Store Operations

Store Operations examines the issues and challenges facing today’s store operators. From workforce management to merchandising and new store openings, this section is designed to help retailers improve the bottom line while holding the line on costs. Subscribe to the feed and stay in touch with the latest retail happenings.

Best Buy Experiences 4% Revenue Decline

best-buy-logoBest Buy reported a 4% year over year revenue decline, with Q2 2015 sales falling to $8.89 million. Quarterly comparable store sales decreased 2.7%, with company executives expecting the low single-digit decline to continue into Q3 and Q4 2015.

The retailer earned a net profit of $146 million in the quarter, or $0.42 in GAAP diluted earnings per share, but the number fell 45% from the $226 million posted in Q2 2014.

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14 Retailers Win 2014 Store Operations Superstar Awards

shadow RTP RT025 AWD StoreOpSuperstars Aug 2014Successful store operations improve the customer experience and ultimately, the bottom line. But today’s store operators are constantly juggling numerous challenges, from managing mobile technology to motivating employees.

As competition continues to heat up, along with pressure to hold the line on expenses, store operations executives are faced with an uphill battle.

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The Children’s Place Partners With Arvind Lifestyle Brands Limited To Open Stores In India

The Children’s Place is setting sights on international expansion, and the retailer’s first stop is India. The pure-play children’s apparel retailer has entered into a franchise agreement with Arvind Lifestyle Brands Limited to open stores up to 50 stores, starting in the Fall of 2015. 

"We are excited to be partnering with Arvind, which has a proven track record of operating successful apparel brands in India,” said Jane Elfers, President and CEO of The Children's Place. “We are making significant strides in our International franchise business, and we remain focused on providing great fashion and value for kids around the world."

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Staples Earnings Hindered By Store Closures, Foreign Exchange Rates

staples2Staples Q2 2014 total company sales decreased 1.8% to $5.2 billion, compared to $5.3 billion in Q2 2013. Foreign exchange rates and North American store closures negatively impacted sales by approximately 1%. The company also has predicted Q3 2014 total sales to decrease from last year.

Helping to mitigate some losses, the retailer closed 80 North American stores in Q2, and will reportedly close 140 in total by the end of the year. As part of a two-year cost savings plan designed to cut as much as $500 million off the company budget, Staples will close up to 225 stores by the end of 2015. Staples currently has secured approximately $150 million of cost savings to date, according to a company statement.

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Walmart Lowers Financial Forecast For 2014

WalmartWalmart has lowered its 2014 FY forecast, citing “incremental investments in e-Commerce” and higher-than-estimated health care costs. Initially, the retailer predicted that shares for 2014 would reach between $5.10 and $5.45. Forecasted earnings per share now are expected to range between $4.90 and $5.15.

U.S. comparable store sales saw no growth (0.0%) in Q2 2014, with the company expecting sales to remain flat in Q3. Walmart is reporting quarterly earnings of $1.21 per share, or 1.6% lower than the same period last year.

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As Denim Sales Plummet, Is It A Matter Of Fit Or Fashion?

Kim head shotThere have been a number of reports lately about the dwindling sales of jeans in the U.S. But is the growing distaste for denim an issue of fashion or comfort?

A major problem that women, and I would argue many men, have with buying jeans is finding the right fit. Companies such as House of Fraser have been focusing on technology to help consumers find the right pair of jeans.

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ICON Doubles Retargeting ROI With SeeWhy

logo ICONICON Health & Fitness, a manufacturer and distributor of fitness products, has significantly improved its retargeting efforts since implementing the Ad Manager solution from SeeWhy, an SAP company.

"We are extremely pleased with the results we've seen with SeeWhy thus far," said Mark Thatcher, Director of Online Marketing at ICONHealth & Fitness. "SeeWhy has doubled the ROI of our previous ad retargeting efforts and is an integral part of our business plan moving forward."

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HappyFox Provides Cloud-Based Help Desk And Support

SS HappyFox logo“The customer is always right” is a mantra reiterated throughout retail businesses of all sizes and verticals. To keep customers satisfied across all channels, retailers need to ensure their support efforts are up to par.

HappyFox released a cloud-based help desk and customer support solution designed to streamline customer service. The software includes a ticket support system that handles all inbound requests, combining email, web, chat and phone inquiries into a central location.

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Retailers Take Control Of The Path To Purchase With New Technologies

The shopper journey can vary from consumer to consumer depending on multiple factors, including the first point of retailer contact, initial purchasing desires and point-of-purchase. Since consumers have so many options at their disposal, retailers need to think outside of the box in order to motivate a purchase.

Retailers such as Cole Haan, La-Z-Boy, Fred Meyer, Nordstrom and The Container Store have sought out and successfully implemented new technologies designed to successfully reach and engage customers during every facet of the shopper journey.

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Compliance: A Dirty Word In The Business World?

AnnaTurnerHeadshot2Compliance is complicated. I think the word gods were on to something when they started both “compliance” and “complicated” with the same 6 letters. Some might even argue “compliance” is sort of a dirty word in the business world. There’s a reason why we have HR departments, government oversight groups, compliance experts and intense compliance training programs and procedures. What compliance entails for your business is always changing, and not keeping up with it, can really rock your world.

There are those compliance traps that trip you up and the ones that cause you to fall altogether. The traps only grow wider and more prevalent as your business grows, but having some of the more common ones on your radar can help you stay on the right side of the law.

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Asda Direct Renews Partnership With ECommera After Record Holiday Sales

logo asda directAsda Direct, an online-only home goods, electronics and apparel retailer, has renewed its agreement with order management solution provider eCommera to refine and optimize its in-store pickup service, called Click and Collect.

In 2013, the Click and Collect offering helped Asda Direct reach record-breaking sales during the holiday season. Orders increased by 142% on Black Friday and 161% on Cyber Monday.

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Four IT Trends Dominate The Retail Industry

RR SAP imageFour broad technology trends — Big Data, social media, seamless retailing and disruptive technologies — significantly impacting the ways retailers conduct business and engage with consumers, according to a research report from SAP.

The SAP report, titled: Top IT Trends In Retail, analyzes the four trends and provides explanations of their importance and roles in the retail industry.

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Walmart Adds Plug Power Fuel Cells To Seventh Distribution Center

PlugPowerWalmart has extended its contract with power solution provider Plug Power to add the GenKey hydrogen fuel cell power solution to a seventh distribution center. Up to 286 GenDrive fuel cell units will be added to the new site in Sterling, IL by the end of Q3 2014.

The GenKey hydrogen fuel cell power solution includes: GenDrive fuel cell units; GenFuel infrastructure construction and hydrogen fuel supply; and GenCare on-site maintenance service.

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