Store Operations

Store Operations examines the issues and challenges facing today’s store operators. From workforce management to merchandising and new store openings, this section is designed to help retailers improve the bottom line while holding the line on costs. Subscribe to the feed and stay in touch with the latest retail happenings.

Bank Of America Expands Digital Payment Options With Modo Partnership

  • Published in News Briefs
A new strategic relationship between Bank of America Merrill Lynch (BOA) and ModoPayments LLC gives the bank access to multiple emerging payment systems via a digital payments hub. New global capabilities also will extend the reach of the bank's existing digital-to-consumer offering, Digital Disbursements, which allows organizations to make payments…

Former American Apparel CEO Paula Schneider Lands New Role

Paula Schneider has been appointed CEO of DG Premium Brands less than a month after stepping down from her position as CEO of American Apparel. Schneider’s appointment is part of a restructuring strategy at DG, which operates brands that include 7 For All Mankind, Splendid and Ella Moss.

Nordstrom Focuses On Mobile App, New Leadership Team To Engage Shoppers

In this exclusive interview with Shea Jensen, Vice President of Customer Experience at Nordstrom, Retail TouchPoints delves into the brand’s new mobile and digital initiatives. Acknowledging that Nordstrom shoppers are looking for a better digital experience, the department store retailer has implemented a number of updates to the branded app. “We’re continually looking at ways that technology can support evolving how we serve our customers, who increasingly want a digital shopping experience,” said Jensen.

Dick's Tees Up Bid For Bankrupt Golfsmith

  • Published in News Briefs
The competition for bankrupt retailer Golfsmith has just gotten more interesting, with Dick's Sporting Goods reportedly prepping a bid for an auction to be held October 19. Bids were originally due on Oct. 17, but Dick's was given an extension so that it could participate, according to Reuters. Golfsmith filed…

Is Staples One Step Closer To Selling Off European Stores?

  • Published in News Briefs
Three months after reports indicated that Staples was seeking a ‘Brexit’ of its own, the office supplies brand may be closer to finding a buyer for its European stores. Wall Street investment firm Cerberus is negotiating a “rescue deal” with Staples in which it would acquire all the retailer’s stores…

Despite Uncertainty, The Presidential Election Is Unlikely To Rattle Retailers

The upcoming 2016 presidential election certainly has captured the attention of most U.S. consumers for both its political and entertainment-driven value. But as retailers and shoppers await the results with uncertainty, consumer spending may not be significantly impacted. In fact, retail sales have increased 0.6% in September 2016 — the biggest spending jump in three months. The majority of consumers have stated that the election results aren’t going to affect their holiday spending, according to RetailNext. As many as 70% of shoppers say that if Republican nominee Donald Trump is elected, their spending habits will not change, while 68% say the same if Democratic nominee Hillary Clinton is elected.

Walmart Raises Manager Salaries To Avoid Overtime Payments

Walmart has given its entry-level managers a $3,500 annual pay raise less than two months before the enforcement of a pay rule change that would have made them eligible for overtime benefits. The increase boosts annual starting salaries for managers from $45,000 to $48,500; under the new rules, white-collar employees who earn yearly salaries of $47,476 or less will be entitled to paid overtime if they work more than 40 hours a week. The new threshold, which is more than double the current figure of $23,660, will take effect on Dec. 1, 2016. This rule change would extend mandatory overtime pay to 4.2 million U.S. workers, and is likely to have a major impact within all of retail. Approximately 35% of full-time salaried employees will be eligible for time-and-a-half wages when they work more than 40 hours under the new rule, up significantly from the 7% who qualify under the current threshold. “Initially, the underlying current of rumors was that retailers would have to let many of these workers go,” said Scott Knaul, CEO of consulting firm SMK Workforce Solutions, in an exclusive interview with Retail TouchPoints. “I don’t see that happening. I think organizations are evaluating the situation in…

Why Is Zara Sprinting Away From The Competition?

Inditex, the Spanish multinational apparel company best known for its Zara fast fashion brand, has caught the eye of consumers, fellow retailers and industry thought leaders alike. In the first six months of 2016, the retailer experienced: An 11% increase in same-store sales; A total revenue jump of 16%; and An 8% boost in net income. But perhaps what is most intriguing about the retailer’s continued success is the uncertainty regarding exactly which channel is driving its revenue. A recent RetailWire article highlighted the point that Inditex does not differentiate sales registered online from those in its physical stores. So even though the e-Commerce site is gaining substantial credit for Zara’s positive financial status, no one can be sure about the effect each channel specifically contributes to the brand.

Amazon’s Next Venture: Convenience Stores?

  • Published in News Briefs
After establishing its first brick-and-mortar store and rolling out a nationwide pop-up presence, Amazon may be tackling another physical store concept: the convenience store. The e-Commerce giant may build small brick-and-mortar stores that would sell produce, milk, meats, and other perishable items, according to a report from The Wall Street…

Verizon Lays Off Retail Employees As Cost-Cutting Measure

Verizon has laid off employees within its U.S. stores as part of a restructuring within its retail department. The job cuts stem from Verizon’s decision to combine two of its in-store positions — Experience Specialist and Operations Specialist — into a single role: Retail Support Specialist. This position would include store operations, customer experience, merchandising and cash management. Any employee that has been laid off can apply for a new position at the wireless operator.

Google Gets Physical With NYC Pop-Up Store

  • Published in News Briefs
Google is following up its introduction of physical items to sell (such as the Pixel phone introduced on October 4) with a physical location to sell them in. A "Made by Google" pop-up store will open on October 20 in New York City's trendy SoHo neighborhood. Even though a pop-up…
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