Solution Spotlight

The Retail TouchPoints Solution Spotlight features new products or services relevant to the retail industry. If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.

First Data Unveils Fraud Detect Solution

First Data has launched Fraud Detect, a solution designed to leverage AI and machine learning, fraud scoring, cybersecurity intelligence and information from the “Dark Web,” to enable merchants to detect fraudulent transactions in-store, at the pump, online, mobile and in-app — before they occur. Fraud Detect evaluates every transaction using a prevention engine and an extensive payments history database to provide an Accept, Review or Decline recommendation.

M-ND Uses Interactive Displays To Manage Retail Campaigns

M-ND is providing retailers with interactive displays and a content management platform designed to create compelling campaigns for marketers. The solution manages integrated media with actionable touch points that range from mobile integration and social media to sampling and experiential. Currently the solution provider has a deployment at Melissa Shoes. The retailer’s, whose customers are now able to use M-ND's interactive displays to:

LogMeIn Introduces Bold360 Customer Engagement Platform

LogMeIn, Inc. introduced Bold360, an intelligent customer engagement platform designed to gather a real time 360-degree view of all customer touch points and contextual data in a single solution. Bold360 is designed to empower customers with self-service tools, eliminating routine tasks from the agent workflow to improve contact center efficiencies and deliver the type of customer experiences that build loyalty.

Checkpoint Systems Debuts MicroFlex RF Label

Checkpoint Systems, a supplier of Electronic Article Surveillance (EAS) and RFID solutions for retailers, has released the MicroFlex solution, a Radio Frequency (RF) label designed to help retailers reduce external shrink on hard-to-protect merchandise. With many retailers choosing to display merchandise openly, MicroFlex is designed to improve the customer experience by enabling full interaction with the products while simultaneously deterring opportunistic thieves.

Como Expands Offering With Sense Express Loyalty Platform

Como, a cloud-based customer engagement solutions provider, has expanded its product offering with the launch of Como Sense Express. The POS-integrated product is an entry-level version of the full Como Sense customer engagement and loyalty platform, which also includes a branded app, customer analytics and communication tools. The product is based on the same technology as the full Como Sense solution but is designed for increased ease of use and affordability.

SmarterHQ Brings Personalization To Oracle Commerce Cloud Customers

SmarterHQ has revealed that its personalization technology is now available in the Oracle Cloud Marketplace for Oracle Commerce Cloud customers. The platform is designed to empower marketers and e-Commerce professionals to understand and respond to customer interactions in real time based on their online and offline behavior. Oracle Cloud customers that download the SmarterHQ app will be able to set up customer segments based on any customer interaction with their web site, product catalog and brick-and-mortar location.

NCR Launches Latest Update To Counterpoint Software Solution

The latest version of the NCR Counterpoint software solution is specifically targeted for mid-sized specialty retailers in North America, offering an updated user interface that is designed to add several usability improvements along with a modern look and feel. The NCR Counterpoint software includes POS, inventory management software, customer loyalty, automated purchasing and configurable reporting capabilities.

EnterWorks Launches Enable For Product Information Management

EnterWorks has unveiled its Enable Product Information Management (PIM) solution, which employs a dynamic, flexible data modeling architecture for businesses seeking to provide accurate product content to consumers. Enablewill customize and acclimatize content for every channel and preview it in context, exactly the way a brand’s customers would see it. The platform can:

Concardis Expands Payengine E-Commerce Product Portfolio

Payment service provider Concardis has expanded its e-Commerce product line with two platforms: Payengine Paylink and Payengine One Page Shop. Concardis developed Payengine Paylink specifically for companies that previously have only worked with cash payments or invoices: they can now send payment links to their customers via email, text message, WhatsApp or even social media channels.

Viral Launch Unveils Market Intelligence Platform For Amazon Sellers

Viral Launch, a software and marketing services provider for Amazon sellers, released its Market Intelligence platform to help sellers gauge success and sales potential for new product launches. The Market Intelligence platform’s algorithms are designed to identify and analyze profitable markets, gleaning key insights into sales trends, market competitiveness and a product’s potential ROI. The tool bases its analysis on a product’s most popular search keyword and includes the following features:

Verizon Unveils Visual Interactive Calling

Verizon Enterprise Solutions has introduced its Visual Interactive Calling service, which is designed to make it easier for consumers to connect with contact center agents without exiting a mobile app. The technology is designed to enable retailers, banks, airlines and other enterprises to answer customer questions, complete orders or resolve issues through a streamlined channel of communication.

Aruba Introduces Integrated Asset Tracking Solution

Aruba, a Hewlett Packard Enterprise company that provides networking solutions, released its Asset Tracking Solution, which aims to help retailers streamline the process of locating goods and equipment. The solution is designed to assist with inventory and Periodic Automatic Replenishment (PAR)-level management. This management system aims to improve staff efficiency and customer service by reducing lost, misplaced or stolen goods.

New Pig Unveils Grippy Floor Mat

New Pig has released the Grippy Floor Mat, an adhesive-backed floor mat designed to improve store safety and protect high-traffic walkways that are vulnerable to spills. The absorbent Grippy Floor Mat can help replace rental rugs and keep store floors dry and safe. The Grippy Floor Mat has a P53 adhesive back that sticks to the floor without curling, bunching or moving like traditional rubber-backed floor mats. It can be mopped, buffed or vacuumed without having to be repositioned.

TurnTo Networks Releases Inbox Submission Solution

Customer-generated content solutions provider TurnTo Networks has launched its Inbox Submission feature for online merchants and brands. The technology is designed to increase the collection of user generated content (UGC) such as product ratings and reviews, and provide a more streamlined way to capture the “voice of the customer.” Inbox Submission embeds customer review forms within merchant emails, without requiring users to click through to a launch web page. This aims to remove friction for the consumer and increase review completion rates, particularly on mobile devices. For email clients that don’t allow embedded forms, Inbox Submission can present a standard review request email instead. With Inbox Submission, brands can: Deliver more content; Ensure maximum authenticity; Provide search engine optimization (SEO) and merchandising insights for retail customers; Increase product rating and review collection; and Ensure easy software integration and deployment. The solution works with TurnTo’s built-in email delivery service or any of its third-party email service providers. Currently, numerous online retailers including Carhartt and Sur La Table are utilizing Inbox Submission.

Massivit Launches Life-Sized 3D Printer To Create Personalized Displays

Massivit 3D has launched a 3D printing solution designed to create personalized and localized window displays, point-of-purchase (POP) stands, store centerpieces and visual merchandising for retailers. The Massivit 1800 3D Printer can produce larger-than-life high-quality 3D pieces that are designed to enable retailers to differentiate their offer and enhance how they capture and maintain customers’ attention.
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If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.