Solution Spotlight

The Retail TouchPoints Solution Spotlight features new products or services relevant to the retail industry. If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.

SOTI Releases MobiControl 13.2 For Enterprise Mobility Management

SOTI introduced the newest version of its mobility management platform, MobiControl 13.2. The solution offers users enterprise-ready benefits, including APIs that are designed to empower brands to integrate custom mobile management functions into their business workflows. The enterprise mobile management solution now comes with three new features:

LiveWorld Launches Chatbot Management For Facebook Messenger

LiveWorld has launched chatbot management software for Facebook Messenger, designed to enable chatbots to automatically hand off consumer interactions to live human agents when necessary. Retailers can conduct one-on-one conversations with customers in real time across marketing and customer service, with integration support for CRM and help desk applications.

Worldpay Launches Total Omnichannel Payments Solution

Worldpay US has launched Worldpay Total, an omnichannel payment platform designed to let retailers connect payments across all sales channels through a single integration point. With Worldpay Total, retailers can achieve EMV chip card acceptance in days, while offering developer-friendly integration and delivering improved customer insights, all through its three key products: Worldpay Integrated Payments: A provider for all a retailer’s payments needs, across all sales channels including mPOS, laptop or in-store; Online Merchant Application: An online payment application for retailers to start accepting payments immediately; and Worldpay Virtual Terminal & Recurring Payments (POS): Retailers can recognize and manage their customers’ data across all channels, from contact information to stored payment preferences.

TCS Releases Omnistore Unified POS Platform

Tata Consultancy Services has unveiled the TCS Omnistore POS, a solution designed to create a single point of commerce and deliver a consistent and personalized experience across all customer touch points. Omnistore consolidates all customer order information within a unified repository along with a universal cart to deliver this experience, enabling retailers to: Drive sales by enabling cross-channel business process orchestration. Shoppers can order an online or out-of-stock item, complete the purchase in-store, and have it shipped to their home, and can complete a flexible return irrespective of where the purchase was made; Gain a consolidated view of customers' preferences, loyalty data and purchase history; Boost customer lifetime value through consistent pricing and promotions across in-store and digital channels under the same banner. These brands can deliver an interactive and personalized shopping experience with support for clienteling and queue-busting on the mobile platform; and Maximize returns on existing investments and support customization. By enabling fluid integration with legacy systems through open-architecture standards, the solution prevents retailers from having to take a rip-and-replace approach to IT systems changes.

SLI Systems Releases ESP To Personalize E-Commerce Experience

SLI Systems has launched SLI ESP, a cloud-based personalization software designed to learn and predict which products consumers are most likely to buy. With SLI ESP, retailers can distinguish the interests of the user based on behavior in order to personalize search results and product recommendations, with the goal of increasing:

Panoramic Power Unveils Energy Management Sensors To Aid Retail Sustainability

Panoramic Power has released a device-level energy monitoring solution designed to shine a light on operational inefficiencies by providing visibility into energy consumption and mechanical performance. Panoramic Power offers wireless self-powered sensors that monitor each energy-consuming device within an enterprise, and send energy data from each device to a cloud-based analytics platform, PowerRadar. Lights, registers, HVAC, refrigeration and other assets are tracked, benchmarked and monitored for optimal efficiency.

Engenius Releases DuraFon-UHF-HC Communication Handsets

Engenius Technologies has released the DuraFon-UHF-HC handsets to keep communication open on the sales floor between managers and staff. The handsets are designed to improve on traditional walkie-talkie systems by interacting with both UHF two-way radios and phone users. The handsets offer long-range cordless telephone communications, to make and receive both internal and external calls through a DuraFon PRO Base Unit.

SYNQY Unveils Third-Generation Brand Engagement Platform

SYNQY has upgraded its Software-as-a-Service Brand Engagement Platform to version 3.0, enabling brands to directly integrate interactive content onto retail e-Commerce sites. Using a network of elements referred to as “SYNQYs” that can be embedded into web sites, the solution places product promotional content onto coupon, loyalty, product listing and product detail pages without the need for deep server-side integration or manual content handling.

Sagarmatha Unveils Apex Shopper Insight To Monitor Spending ROI

Sagarmatha has released Apex Shopper Insight, a data-driven analysis and outreach solution designed to enable retailers to link shoppers via 1:1 personalization strategies. The platform’s operational framework and tool set can create a single language across a retail organization that enables all shopper-centric departments to work cooperatively. These brands can then demonstrate ROI to CPGs on targeted campaign spending, with the goal of optimizing future budgets.

Datalogic Releases Shopevolution 7 To Guide In-Store Shopper Experience

Datalogic has released Shopevolution 7, an in-store shopper guidance platform that includes self-shopping, “queue busting,” and store floor applications. The platform works with smartphones or Datalogic Joya devices within stores, and can be customized to fit each brand’s specific look and appearance. Retailers using the platform can amplify the shopper experience through:

Pandera Systems Offers Self-Service BI, Decision Automation

Pandera Systems, a full-service business intelligence and data integration consulting firm, offers two solutions as part of its Self Service Business Intelligence and Enterprise Decision Automation offering. • Self Service Business Intelligence enables users to create their own reusable reports and have complete control of their data, including high-performance dashboards that can lead to continual improvements to reporting systems. • Enterprise Decision Automation provides businesses with a single analytical platform for their decision-making processes.

Magento Releases Dashboard To Guide Holiday Decisions

Magento Commerce has introduced a Holiday Dashboard designed to use live data to guide merchant decisions in order to maximize holiday sales. The e-Commerce platform provider also introduced the companion 2016 Magento Holiday Benchmark in August to provide aggregated trend data across a broad set of merchants. This cloud analytics service provides merchants with improved analysis of their holiday campaigns and compares performance with competitors.

Compliantia Releases Update That Imports Third-Party Store Audits

Retail audit software Compliantia recently unveiled a feature enabling merchants to upload thousands of store inspection reports to the platform — including those previously conducted by third-party services or with legacy software or in-house solutions. The Compliantia software helps retailers audit stores for operations, merchandising and loss-prevention standards. Using Compliantia, a retailer’s full visit history can immediately be made available, providing users with business and operational continuity and allowing them to mine prior data.

ORIS Intelligence Releases Price Monitoring Platform

ORIS Intelligence has released a platform enabling manufacturers to monitor and enforce Minimum Advertised Price (MAP) across channels and prevent pricing violations. The ORIS platform gives manufacturers a view of online and in-store sales with the goal of preserving margins. The solution: Actively monitors each sellers’ web site, every three hours, every day of the week, to stay ahead of the frequent price adjustments made by online retailers and marketplaces; Stores the pricing history indefinitely; Sends daily reports so that manufacturers can see every price change, which moved first and note those retailers that have a history of violations; and Enables sellers to properly market the product and support the end customer.

CitiXsys Releases Updates To iVend Retail Platforms

  • Published in News Briefs
CitiXsys, a provider of in-store and mobile POS solutions, has released the latest updates to its iVend eCommerce and iVend Retail platforms. iVend eCommerce 1.6 includes new features and enhancements including: A mobile responsive skin/user interface; Image hotspots: image tags that link users to product details or to their shopping…
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If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.