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Solution Spotlight

The Retail TouchPoints Solution Spotlight features new products or services relevant to the retail industry. If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.

Kustomer Debuts Shopper-Centric Support Platform

Kustomer has released a customer-centric support platform designed to unify shopper conversation, e-Commerce transaction data and customer tracking events, all in one interface. Kustomer built the solution specifically to address the problems and frustrations with current customer support software. Customer data is often scattered across multiple applications, making it difficult for the agent to view the customer and potentially causing agent productivity and interaction quality to suffer.

CitiXsys Releases iVend Optical Retail

CitiXsys has unveiled the iVend Optical Retail platform, a solution designed to enable optical retailers to efficiently operate a business that provides vision prescriptions, fashion frames, prescription lenses, contacts and plano (non-prescription) sunglasses. With iVend Optical Retail, retailers can:

Kore Releases Natural Language-Enabled Smart Bot

Kore has unveiled a natural language processing (NLP) enabled platform, Smart Bot for Commerce, designed to help consumers search, check out, manage orders and get support via a conversation at any digital touch point. Retailers can create their own branded, AI-powered chatbot with the platform which can keep pace on the path to purchase and bolster loyalty.

Interactions Unveils Voice Biometrics Service

Interactions has released its Voice Biometrics service as an extension of the company’s Intelligent Virtual Assistant solution. Voice Biometrics is designed to enable businesses to eliminate the need for cumbersome passwords and PINs. Whether customers are in-store, online or on their mobile device, Interactions self-service solutions can help guide them, answer questions and complete transactions. The self-service solutions can: Answer product or service questions; Provide details on promotions and special offers; and Intake and process orders and payments.

UberRetail Uses Mobile Data To Evaluate Potential Store Locations

UberMedia has released UberRetail, a platform designed to help retailers, restaurants and developers identify and evaluate new storefront opportunities via real-world behaviors of local consumers.  UberRetail uses mobile device location data to identify regional foot traffic patterns, popular paths-to-purchase and customer density.

Opterus Releases Store Ops-Center Version 16.3

Task management and store communications solution provider Opterus has released Store Ops-Center (SOC) Version 16.3. The cloud solution is designed specifically to simplify management and execution of store tasks and communications. This new version of SOC features: An updated dashboard module revamped to support multiple custom dashboards such as Compliance Status, Top News, Quick Links and KPIs; New report types including text and image menus, custom reports and HTML (rich content) areas; SOC links, to link content from SOC modules together into a dashboard or to create simple links from one item to another (i.e. referencing a knowledge base item directly from a task); Dashboard Version Control to allow you to work on a future dashboard before launching it to stores; and Enhanced functionality in the message module, email integrations, forms and issues.

Elastic Path Releases Commerce Cloud For AWS

Elastic Path has released its own Commerce Cloud for Amazon Web Services (AWS) to help retailers centralize infrastructure for their commerce platforms and deliver exceptional customer experiences. Built natively for AWS, Elastic Path Commerce Cloud speeds environment set-up and takes advantage of advanced AWS services, including: auto-scaling, load balancing, container services, networking and databases.

SocialVend Launches Socially-Activated Vending Machines

SocialVend has launched its first social media-activated vending machine, vendmini. Retailers can use the small-footprint machines for marketing campaigns, in-store sampling and promotional giveaways. The machines integrate social media platforms such as Snapchat, Twitter and Instagram.

Vertex SMB Introduces Sales And Use Tax Compliance Platform

Vertex SMB has released its sales and use tax connector for QuickBooks. The connector enables the automation of sales and use tax calculations and returns for users of both QuickBooks Online and QuickBooks Desktop. Users also can import sales and use tax data automatically to prepare and file returns.  The cloud-based sales tax solution is designed to save time, effort and risk associated with calculation, return, remittance and compliance for small to medium-sized businesses.

Qubit Unveils Machine Learning Engine To Identify Revenue Opportunities

Qubit has deployed a machine learning engine as part of its digital experience management (DXM) platform. The engine’s “opportunity mining” feature can automatically identify and prioritize customer groups by their largest revenue opportunities, using predictive analytics and cutting-edge unsupervised machine learning methods. With these predictive capabilities, brands can now focus on the segments that warrant the most attention.

Fathom Launches Management Platform For Beacon Ecosystems

Hardware and cloud-based software system Fathom has launched a Bluetooth Low Energy (BLE) proximity gateway solution designed to bring control, intelligence and context integrity to large networks of proximity beacon and IoT devices. Fathom can help retailers cut costs, streamline operations, improve customer service and support targeted marketing campaigns. The insights derived from Fathom data will improve customer engagement, resource management and real-time analytics.

Optimove Unveils Optibot CRM Machine Learning Platform

Optimove has launched Optibot, a CRM optimization bot that uses artificial intelligence and machine learning to automate the analysis and interpretation of customer marketing campaigns behind the scenes, and recommend actionable marketing insights to help marketers increase campaign performance. Integrated within the Optimove platform, Optibot continuously scans a brand’s customer models and campaign calendar to discover actionable insights hiding in the data that can be used to optimize retailer’s marketing activities.

Ingenico Group Launches Enterprise-Class Mobile POS

Payments platform provider Ingenico Group has launched the iSMP4 Companion, an enterprise-class mobile POS device designed to connect with a tablet or smartphone and accept all payment methods at any time. The iSMP4 Companion accepts payments, including EMV Chip & PIN and Chip & Sign, mag stripe and NFC/contactless.

LOCLYS Unveils Location Analytics Platform With Visualized Maps

LOCLYS has released a location analytics platform designed to help businesses make decisions based on how many potential customers are in a specific geographical area. The platform combines high resolution address databases with population data and calculated drive times to create color-coded maps.

Mantele Releases Location-Based Inventory Search Tool

Mantele has unveiled a location-based search and discovery platform for local store inventories, giving retailers the ability to list their inventory online. Mantele currently searches and provides inventory data for thousands of Walmart locations and other local retail stores registered through the program.  Retailers can register their stores on the Mantele web site for free, so that they can: Build the store page with items in minutes by including item name, type, price, store shelf and description; Increase visibility on search engines; and Make it easy for customers to find the specific aisle and shelf of the requested item.
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If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.