Solution Spotlight

The Retail TouchPoints Solution Spotlight features new products or services relevant to the retail industry. If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.

Fashion Metric Virtual Sizer Collects Data For Apparel Retailers

Fashion Metric has released a solution designed to address the potential inaccuracies and reliability issues that come with online sizing. The Virtual Sizer platform deploys artificial intelligence and machine learning techniques to: Predict more than 50 body measurements based on data points consumers are likely to know by heart (e.g. height, weight, bra size, shoe size), rather than requiring users to measure their waist, inseam or neck with a tape measure;

Emarsys Mobile Engage Designed To Optimize Push Notifications, In-App Messaging

Emarsys has released Mobile Engage, the newest solution within the cloud marketing software provider’s mobile suite. With the platform, marketers can create, test and deploy push and in-app messages to iOS and Android devices within cross-channel automation programs, or on-the-fly to the most engaged users. Since engaged retail app users can be expensive to acquire, with retailers spending $2 to $4 for each user, Mobile Engage is designed to drive engagement and loyalty that makes the cost worthwhile.

Mozu Launches B2B-Focused Update To E-Commerce Platform

Mozu has launched a service update to its platform specifically tailored for B2B e-Commerce sellers, designed to help companies accelerate business growth, optimize their bottom line and quickly integrate innovative customer experiences into their sites. The update to the Mozu platform now includes four features designed specifically for B2B merchants:

Bluecore Launches Platform To Personalize Advertising Across Channels

Bluecore has launched Bluecore Ads, an audience segmentation engine that provides marketers with live behavioral data and product catalog changes, helping them deploy advertising and targeting strategies across e-Commerce sites, search engines, emails and social media. The platform creates audiences based on email IDs, enabling marketers to:

IBM Expands Portfolio With Real-Time Personalization And Insights

IBM has expanded its suite of solutions and features to include cognitive technologies designed to enable marketers, merchandisers and e-Commerce professionals to help deliver relevant customer experiences. The offerings will provide users with in-the-moment advice, insights and recommendations to help them make informed decisions at each step in the brand journey.

Amplience Launches Content Authoring Media Production Module

Content-as-a-service platform Amplience has launched its Content Authoring solution, a media delivery module designed to cut digital production time for rich editorial, blogs, look books and shoppable images/videos. With the solution, content teams can ‘Create Once and Publish Everywhere’ (COPE), meaning they can build experiences that work responsively across any device and screen type in one step.

Qubit Adds Features To Digital Experience Management Program

Qubit has upgraded its Digital Experience Management (DXM) platform to enable businesses to provide consumers with data-driven personalization. New features added to the platform include: Adaptive Targeting; Visitor Cloud Data Exchange (VCDX); Abandonment Recovery; and Customer Preferences. Brand marketers can use the platform to deliver end-to-end customer experiences ranging from data collection through reporting and analysis, all in one integrated workflow, without being stranded in a data silo.

Pitney Bowes Adds Global Trade Solutions Protocols To Remove Uncertainty From Costs

Pitney Bowes has expanded its Global Trade Solutions portal, a set of technological protocols designed to facilitate seamless international trade. Users can access the portal to: Manage Guaranteed Delivered Duty Paid (DDP) shipments; Calculate import duty and taxes; Access resources for country import/export guides; and Look up full digit Harmonized System (HS) commodity codes and restrictions. Because duties, taxes and trade restrictions vary from country to country, merchants need to create a transparent experience, including accurate final costs, for the end customer.

Jetlore Launches Platform That Leverages Content To Build ‘Relationship Commerce’

Jetlore has delivered a technology solution designed to enable retailers to use content to open up a continuous dialogue with consumers throughout their shopping journeys. The solution is designed to build out “Relationship Commerce,” which Jetlore defines as “continuously engaging with customers and providing fresh, relevant experiences for every touch over the course of a relationship.”

Manhattan Associates Scales Up Call Center Customer Service Functionality

Manhattan Associates has enhanced its Omni-Channel Customer Service Solution, providing call center customer service representatives with a single app and interface that can service sales across multiple brands, countries and channels. With call centers now supporting multiple brands across many countries and multiple currencies, customer service reps must navigate different screens and interfaces to deliver seamless experiences, frequently logging in and out of multiple customer service applications.

ProShip Unveils CVP-500 Automated Fulfillment Solution To Optimize Parcel Sizes

ProShip, a Neopost company, has unveiled the CVP-500 automated order packaging solution, designed to build, fill, fold and label individual fit-to-size parcels all in one process. With the CVP-500, fulfillment operations can eliminate unnecessary volume and create the smallest parcel needed at the lowest expense. This packing system uses 2,300 feet of continuous feed corrugated to pack single or multi-item orders with variable dimensions in a custom-fit box.

SCOTTeVEST Unveils Point of Purchase Display With Biometric Scanners

SCOTTeVEST (SeV), a manufacturer and seller of garments designed to hold electronic devices, has released a Point of Purchase (PoP) display that uses personalized videos and biometric scanners to create a guided shopping experience in stores. The PoP detects when a customer approaches the display and activates a video tailored to each store to greet the consumer. The display then uses biometric scanners to estimate the shopper’s correct vest size and guide the shopper through the SeV catalog. If the shopper has any questions, the PoP will open a live video chat with an SeV customer service representative to help guide the purchase.
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If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.