How Personalized, Gamified Training Boosts Bloomingdales’ Bottom Line

Chad McIntosh, VP of Asset Protection and Risk Management at Bloomingdale’s, shares how the training platform from Axonify allows the retailer to understand what each associate is actually retaining from educational programs. Then, gamification helps engage the associate and ensure the lessons actually stick. The retailer has saved millions of dollars and created a safer environment for both associates and customers, and is expanding to enhancement of selling skills and product knowledge.


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