Customer Experience

Pop-up ‘Clubhouse’ Provides Space to Discuss a Subject Most Want to Avoid: Hemorrhoids

Self-described “embarrassing self-care” brand Norms has created a community retail space devoted exclusively to a difficult-to-spell, difficult-to-discuss subject: hemorrhoids. The Norms Clubhouse,…

DoorDash Launches Driverless Delivery with Waymo in Phoenix Metro Area

DoorDash will bring autonomous delivery to the Phoenix metro area via an expansion of its partnership with Waymo and will promote the…

PR’s Role in the Parent Purchase Funnel: Awareness, Trust and Word-of-Mom

Today’s parenting consumer is time-starved, research-obsessed and driven by trust, making their path to purchase more intentional than ever. With an overwhelming…

DTC Darling Bombas Steps into Owned Retail with 3 Store Openings This Fall

Bombas, known both for its comfy socks and undergarments as well as its social conscience, isn’t exactly a stranger to brick-and-mortar; its…

Curacao Trade-In Program Offers up to $350 for Old Furniture

Curacao will help its customers kickstart their holiday spruce-ups by offering up to $350 for old furniture and appliances, now through Nov….

As ChatGPT Focuses on Checkout, Google Hones its Shopping Experience

As consumers increasingly begin their shopping journeys with conversational AI tools like Google’s Gemini, ChatGPT and Perplexity, there’s been a growing sense…

There’s a Plague of Fake AI Reviews Coming – are Retailers Ready?

Nearly 95% of consumers check online reviews before purchasing a product or service. They provide a valuable signal of trust for buyers…

NRF Forecasts Nearly $850 Billion in Returns in 2025, Slight Decrease from 2024

The National Retail Federation (NRF) is forecasting a 15.8% return rate in 2025, totaling $849.9 billion, according to the 2025 Retail Returns…

CVS to Open Nearly 100 Community-Focused Stores this Year, Including in Former Rite Aid Locations

A recent CVS Health survey of 2,200 consumers and more than 1,060 pharmacists and pharmacy techs reveals how highly customers value in-person…

The Widening Gap Between Brand and Performance Marketing is Holding Retailers Back — and How to Fix It

The divide between brand and performance marketing is costing retailers revenue. Against today’s collapsed marketing funnel, the old playbook of awareness first,…

JCPenney Stores to Host ‘Look Good Feel Better’ Workshops for Cancer Patients

Cancer treatments can change one’s looks, sometimes radically, and it’s often just one more aspect of the loss of control many cancer…

Salesforce Integrates with ChatGPT’s Instant Checkout

[Update as of Oct. 14, 2025] Ecommerce customers of Salesforce — which include many large retail conglomerates such as L’Oréal Group, Pandora…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Pop-up ‘Clubhouse’ Provides Space to Discuss a Subject Most Want to Avoid: Hemorrhoids

DoorDash Launches Driverless Delivery with Waymo in Phoenix Metro Area

DTC Darling Bombas Steps into Owned Retail with 3 Store Openings This Fall

Curacao Trade-In Program Offers up to $350 for Old Furniture

As ChatGPT Focuses on Checkout, Google Hones its Shopping Experience

There’s a Plague of Fake AI Reviews Coming – are Retailers Ready?

NRF Forecasts Nearly $850 Billion in Returns in 2025, Slight Decrease from 2024

CVS to Open Nearly 100 Community-Focused Stores this Year, Including in Former Rite Aid Locations

The Widening Gap Between Brand and Performance Marketing is Holding Retailers Back — and How to Fix It

JCPenney Stores to Host ‘Look Good Feel Better’ Workshops for Cancer Patients

Salesforce Integrates with ChatGPT’s Instant Checkout

AI at a Crossroads: Leadership, Ethics, and ROI

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

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