The Retail TouchPoints Network

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Subscription Pro Tips: Encourage Loyalty and Long-Term Relationships by Making it Easy to Cancel

At What Goes Around Comes Around, Store Designs Reflect Founders’ Passion for Luxury Vintage Resale

Retailers: Leverage Customer Data to Navigate Lower Spending Due to Inflation

Forrester: Seek New Revenue Sources to Avoid Commodity Price Wars

Subscription Commerce Snapshot: Discounts are Out, Content and Community Are In

Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Data Security

How to Design Your Retail Space With Security in Mind

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. But businesses…

Smaller Spaces, Bigger Tech and Optimized CX

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital,…

Data Privacy Concerns Usher in New Era of Hyper-Personalization

Privacy has always been a hot topic, but recently temperatures have been rising. From the Facebook Files to Netflix’s documentary The Social…

Shoptalk 2022: Advanced Personalization Strategies and the Power of Community

Nearly 10,000 attendees crowded into the Mandalay Bay Hotel in Las Vegas for Shoptalk 2022, held March 27-30, to walk the exhibit…

CCS 2022: Experts Provide Lessons and Best Practices from the Great Acceleration

While some brands and retailers are still adapting to some of the new realities established by the COVID-19 pandemic, others have established…

How Data Collaboration Gives CPGs a 360-Degree Customer View

Consumer packaged goods companies in the market today need an improved way of seeing their customers. They want to deeply transform engagement…

Global Payments Provider Secures $30 Million in New Funding

Reach, a combined payments, tax and fraud platform designed to improve handling of cross-border commerce transactions, has received $30 million in its…

Why Retailers’ Data Privacy Policies are the New Customer Experience

Brands have always focused on personal touches and customization for consumers, yet a recent eMarketer report found growing concerns around data privacy,…

Reports: PayPal in Talks to Acquire Pinterest for $45 Billion

[Editors’ Note: Since the posting of this story, PayPal has denied the many rumors about a purchase of PayPal, saying in a…

Neiman Marcus Responds to Breach of 4.6 Million Customers’ Data

Neiman Marcus Group (NMG) said it recently learned personal information from as many as 4.6 million online customers had been obtained by…

Could Data Privacy Be Retail’s New Competitive Differentiator?

Some say that in the new era of retail, data is gold. For others, data is oil. Whatever valuable commodity data represents,…

4 Tips to Help Retailers Meet PCI DSS Compliance

Over the last year, retailers have endured a range of unprecedented challenges. From supply chain and labor force disruptions to strict social…

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Leveraging Customer Insights to Drive Personalization – A Retail Perspective

Supply Chain Impacts, Understaffed Stores Create Customer Loyalty Challenges

Streamline Product Data Management to Maximize Multichannel Growth

From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

The 2022 Holiday Planning Guide for Retailers

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CommerceNext 2022