Omnichannel Alignment

IDC FutureScape: Omnichannel Grocery, Supplier Partnerships and AI Acquisitions Will Drive Retail Innovation

No part of retail ever truly stops changing, but some aspects are seeing larger, faster shifts than others, particularly due to the…

NRF 2021: High-Level Insights from Lowe’s, Chewy, Alibaba and Wayfair

Necessity forced the National Retail Federation Big Show from the physical world into the virtual one, but its reputation for insightful presentations…

NRF 2021: Ulta, Home Depot Make the Business Case for Social Responsibility

Between COVID-19, the Black Lives Matter protests in the summer and the recent insurgence at the United States Capitol, 2020 was a…

NRF Day 3: Why Verizon and Suitsupply Have Both Embraced ‘Appointment Retailing’

As consumers return to physical stores, features such as appointment setting and personalization will be the keys to remapping the customer experience….

NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

The power of connected commerce became even more apparent over the course of the COVID-19 outbreak, with buy online, pick up in-store…

NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF…

Reimagining Shopping Malls Post-COVID

After a long, grim year shrouded by the coronavirus, brick-and-mortar stores in the U.S. have mostly adapted to the mask-wearing, social-distancing normalcy….

How 1,000-Store Russian Electronics Retailer Amped Up Online Sales 141%

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group, a 1,039-store…

How to Launch a Lifestyle Business in the Age of Social Distancing

There’s no escaping it. Our lifestyles have been severely impacted by the novel coronavirus. Redundancies, layoffs, school closures — these are the…

Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity…

2020 has Seen an Irreversible Change in Consumer Behavior; Now is the Time to Adapt

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another….

Walmart Offers Free At-Home Pickups for Online Product Returns

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Omnichannel Alignment

IDC FutureScape: Omnichannel Grocery, Supplier Partnerships and AI Acquisitions Will Drive Retail Innovation

NRF 2021: High-Level Insights from Lowe’s, Chewy, Alibaba and Wayfair

NRF Day 3: Why Verizon and Suitsupply Have Both Embraced ‘Appointment Retailing’

NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice

Reimagining Shopping Malls Post-COVID

How 1,000-Store Russian Electronics Retailer Amped Up Online Sales 141%

How to Launch a Lifestyle Business in the Age of Social Distancing

Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

2020 has Seen an Irreversible Change in Consumer Behavior; Now is the Time to Adapt

Walmart Offers Free At-Home Pickups for Online Product Returns

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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