Loyalty

New Research to Highlight Key Loyalty Program Objectives

In an effort to assess the increasingly important concept of customer loyalty, Aberdeen Research recently previewed its upcoming study, focused on re-examining…

Circuit City Sets Sights on Loyalty With New Payment Option

In an effort to drive customer loyalty, CircuitCity.com has launched a new payment option, the CircuitCity Preferred Account. Through the new option,…

1800Flowers.com Extends Customer Engagement With Web Video Assistance

Focused on providing online customers with an enhanced service offering, 1800Flowers.com will tap Howcast’s technology to give customers quick answers to commonly…

The Pathway to Customer-Centric Direct Digital Marketing

By Brian Deagan, Co-Founder & CEO, Knotice Approaching an audience as customers with common attributes instead of data on a list, is…

New Mobile CRM Solution From Sybase 365 Tracks End-to-End Shopper Impact

Retailers and consumer goods companies looking to take their mobile marketing programs from text message through post-purchase analytics have a new alternative…

Walgreen Co. Announces Plans to Acquire Duane Reade

Walgreen Co. recently announced a definitive agreement under which Walgreens will acquire Duane Reade from affiliates of Oak Hill Capital Partners in…

Barnes & Noble Leads Specialty Retail Category for Customer Satisfaction

Barnes & Noble leads the specialty retail sector in customer satisfaction for the third year in a row, according to the American…

New Report Offers Loyalty Satisfaction Metrics & Key Action Items

While loyalty programs can be an integral part of the retail CRM model, new research indicates that marketers are under-valuing these programs,…

ForeSee Results and Viewpoints Network Partner to Measure Online Community Satisfaction

Focused on measuring customer satisfaction, ForeSee Results and Viewpoints Network announced a partnership to provide Viewpoints.com and Viewpoints Technology Platform clients with a scientific…

Powering Customer Intelligence With Predictive Analytics

By Richard Scott Saban, President & CEO, Retail Technology In Action LLC By definition, predictive analytics is the ability to separate things…

Sears Engages Online Customers With New Social CRM Tools

Focused on optimizing the online experience around its brands, Sears Holdings has taken a big step to engage customers in a meaningful…

Harvesting Loyalty Via Facebook: Give Customers Their ‘15 Minutes of Fame’

Tapping the community vibe on Facebook, some retailers are taking a page from Hollywood’s playbook, giving their “fans” 15 minutes of fame…

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Loyalty

New Research to Highlight Key Loyalty Program Objectives

Circuit City Sets Sights on Loyalty With New Payment Option

1800Flowers.com Extends Customer Engagement With Web Video Assistance

The Pathway to Customer-Centric Direct Digital Marketing

New Mobile CRM Solution From Sybase 365 Tracks End-to-End Shopper Impact

Walgreen Co. Announces Plans to Acquire Duane Reade

Barnes & Noble Leads Specialty Retail Category for Customer Satisfaction

New Report Offers Loyalty Satisfaction Metrics & Key Action Items

ForeSee Results and Viewpoints Network Partner to Measure Online Community Satisfaction

Powering Customer Intelligence With Predictive Analytics

Harvesting Loyalty Via Facebook: Give Customers Their ‘15 Minutes of Fame’

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

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