Menu
RSS
Inventory / Merchandising / Supply Chain

Supply chain challenges are mounting for many retailers, especially those operating in multiple regions of the country and abroad. Consumers expect to be able to order and purchase products via any channel, then have them delivered to their channel of choice – and quickly! New technologies are providing the ways and means for merchants to deliver on the promise of omnichannel excellence. Now retailers must find the best ways to implement new solutions to stay competitive.

Rituals Cosmetics Deploys Supply Chain Software To Enhance Product Visibility

  • Published in News Briefs
Rituals Cosmetics, a European home and body cosmetics retailer with 730 stores around the world, has selected Logility Voyager Solutions to establish a robust sales and operations planning (S&OP) process, improve service levels and enhance visibility across its omnichannel operations. The retailer also is leveraging the AI-based software platform to:…
Read more...

Direct-To-Consumer Brands Set To Soar In 2019: 3rd-Party Logistics Firms Help Fuel Growth

We’ve all heard the radio ads and seen the TV commercials — from socks and bedsheets to bras, hair color and more — brands that are bypassing Amazon and major traditional retail and online resellers by selling direct-to-consumer are revolutionizing the retail industry. This trend will continue in 2019 as direct-to-consumer brands expand beyond e-Commerce to brick-and-mortar. Despite predictions of a “retail apocalypse,” it’s evident that both online and even brick-and-mortar retail is alive and well, especially when compelling and experiential. Why are these brands so successful? Because they’re listening to their customers. Today’s customers expect an excellent product and a personalized experience, and successful brands are taking note. But there’s more: According to Epsilon research, eight out of 10 customers prefer to buy directly from a brand when shopping online. They want choices, but not too many. They want ease of access and demand top-notch customer service. Customers want it all, and to stay competitive, brands must deliver.

Rise Of Returns: How Retail Can Combat Its $351 Billion Problem

The next time you think about returning an item to Amazon, be forewarned: Return too many items in a year, and you might just be exiled for good. Retail returns have become such a nightmare that even the world’s third largest retailer has recently made waves by changing how it handles customers the company thinks abuse the system — despite touting a free and easy returns policy.

NRF2019: Innovation Lab Showcases Frictionless Self-Checkout, Facial Recognition And Last Mile Transparency

Photo credit: NRF For the third year the NRF Big Show put a spotlight on its top innovators, giving attendees tools and ideas for solving consumer needs in 2019 and beyond. The eclectic, hand-picked group of 50+ startups — broken out into customer convenience and customer experience sections — showcased new ways for retailers to manage some of their most pressing concerns, including: Removing friction from checkout; Providing targeted content to shoppers using facial recognition; Offering personalized assistance, whether in-store or online; and Adding transparency to last mile delivery.

CCC Footwear Boosts Margins, Sell-Through With Planning And Markdown Optimization Solutions

CCC Group, a Polish footwear retailer that sells more than 50 million pairs of shoes annually in 1,200 stores, has leveraged Oracle Retail Merchandising and, Planning and Optimization solutions to boost its gross margin 4.2% and increase inventory sell-through rates by 7.1%. The technology provides CCC Group with new business processes designed…
Read more...

For Retailers, It’s Back To The Future

The proliferation of private label, white label, and store brands has caused a fundamental shift in how retailers think and operate from a supply management perspective. Retailers that are focused on private label can realize higher margins and improved customer loyalty through well-oiled supply chains, but they need to think and act like a manufacturer of consumer goods, food and beverage, high tech, pharmaceuticals or whichever industrial segment they participate in to do it.  By applying best practices and know-how from top-performing supply chains within the appropriate industry, retailers can stave off value leakage. How? By looking to the past and what has worked across industry segments, while at the same time turning to the future and working with contract manufacturers and other outsourced elements of their supply chain, leveraging digital technologies to drive advanced sourcing capabilities that deliver innovation, cost savings and efficiencies and business growth.

Exclusive CEO Q&A: How Touch Of Modern Uses Customer Feedback To Drive Merchandising

Touch of Modern, an e-Commerce retailer focused on selling lifestyle products, fashion and accessories for men, has always strived to introduce merchandise that shoppers can’t find anywhere else, even dabbling in wine sales. After six years in business, that mantra has clearly paid dividends; the retailer now generates $120 million in annual revenue and is profitable going into 2019. So how does Touch of Modern consistently deliver the right goods to its target audience? The retailer uses a strategic combination of customer feedback and merchandising analytics to determine its most loyal shoppers’ preferred products and buying patterns.   In an exclusive conversation with Retail TouchPoints, Touch of Modern CEO and Co-Founder Jerry Hum reveals: The company’s recently developed national television ad campaign; Curating new merchandise that’s in line with the Touch of Modern brand; How the company balances customer retention and customer acquisition efforts by educating the shopper on the product’s value; Video’s role in educating shoppers on the Touch of Modern brand and products; and Potential partnerships with more direct-to-consumer brands going into 2019.

Self-Service App Deepens Customer Connections At Fairway Market

Some retailers worry that adopting a self-checkout solution will deprive them of a key point of contact with their customers. Fairway Market, a New York City metro area chain of 15 supermarkets and four wine and spirit stores, wanted to be absolutely sure that wouldn’t happen when it deployed a self-checkout app, because the retailer prides itself on a family atmosphere and a close relationship with shoppers. The retailer is in the process of rolling out its first self-checkout app and will be seeking results that include:

New Sam’s Club Store Will Be A Mobile-First, AI-Powered Tech Lab

  • Published in News Briefs
Sam’s Club is set to open its Sam’s Club Now store in Dallas, designed as a real-world technology innovation lab. The store will test technologies including mobile-enabled shopping; smart shopping lists that use machine learning and shoppers’ past purchase data; and augmented reality to tell the “stories” behind products. “At…
Read more...

The Snuggle Bugz Baby Formula: Abundant Content Builds New Parents’ Confidence

There’s no shortage of advice for parents, particularly first-timers. In fact, it’s all too common for new moms and dads to suffer from a bad case of information overload. Retailers in this space want (and need) to be perceived by shoppers as trusted advisors, so it makes sense that the corporate mission of Canadian baby retailer Snuggle Bugz is to give confidence to customers navigating parenthood. Fulfilling that mission means providing plenty of solid content, both about the products it offers and other parenting issues. Unfortunately, the retailer’s old e-Commerce platform was causing a confidence gap between its in-store and online customer experiences. “Our stores are beautiful, and people can get all the information they need there,” said Sharron Vanderbeek, Director of E-Commerce at Snuggle Bugz, noting that the average employee spends more than 100 hours in product knowledge training each year.

One Door Launches Planogram Connector for Merchandising Cloud

One Door, a cloud-based visual merchandising software provider, has introduced Planogram Connector for its Merchandising Cloud application. The solution combines product and promotional visual merchandising with store information to provide every location with a unique and interactive merchandising plan. As many as 82% of stores still receive planograms as static documents, either as PDFs or image files, and as a result store teams handle an average of 41,600 printed planogram pages per year, according to a survey conducted by One Door. With the new feature, visual merchandisers and retailer space planners can incorporate data from their planogramming applications into the mobile-optimized, interactive plans shared with stores using Merchandising Cloud.

Looking For A Competitive Advantage? Don’t Overlook Your Supply Chain

By 2021, 71% of logistics leaders believe their supply chain will be a key driver of quality customer service. But there’s a disconnect. Fewer than half of those same leaders view the supply chain as a key brand differentiator. We’re living and operating in the age of the consumer. Today, customer demands influence business decisions more than they ever have before. How companies deliver their goods, the experiences and value-added services they provide are now as important as the product itself. Shoppers want options and personalization. Companies like Stitch Fix and Imperfect Produce differentiate themselves by adding more value to the customer through their logistics. Stitch Fix delivers curated clothing and a personalized note from the stylist in every box. They also offer convenient try-on-and-exchange options to make the purchasing experience effortless. Imperfect Produce salvages ugly fruit and vegetables that otherwise wouldn’t make it to store shelves and delivers it to customers’ front doors. Subscribers can select the produce they want, including type, amount and where it’s sourced, and Imperfect will total how many pounds of food waste they save each week.

No Quick Relief For Retailers From U.S.-China Trade Dispute

Tariffs on Chinese-made goods already are increasing prices on apparel and footwear imports, and the impact will be even more damaging when tariff rates jump from 10% to 25% in 2019. The National Retail Federation (NRF) and other industry groups have stated that the tariffs harm both U.S. consumers and workers, but it seems that retailers and manufacturers will need to adjust to these additional costs. During the Sourcing Journal Summit held Oct. 11 in New York City, a group of sourcing industry experts responded to the fact that they see little chance of either the U.S. or China backing down any time soon.

Tops Supermarket Debuts Curbside Pickup, Adds Organic Options Online

  • Published in News Briefs
Grocery delivery and curbside pickup have become the latest competitive arenas in supermarket retail, and regional player Tops Friendly Markets has joined the fray. The 169-store chain, with locations in New York, Vermont and northern Pennsylvania, built on its existing relationship with Instacart to offer curbside pickup at three locations…
Read more...
Subscribe to this RSS feed