Sensormatic Solutions has launched an enhanced Sensormatic IQ platform and transformative services. The solution provider aims to meet the needs of modern, digitally connected retailers by offering solutions across shopper experience, inventory intelligence, loss prevention and operational effectiveness.
Sensormatic IQ’s platform integrates the complete Sensormatic Solutions portfolio with third-party offerings designed to improve operations at every level. Sensormatic Solutions now has six services in its suite of offerings:
- Professional consulting: Provides technology strategy, assessments and business roadmaps with technology recommendations based on analysis of the client’s data, industry insights and Sensormatic Solutions experience;
- Design, deployment and integration: Encompasses solution design and architecture, program delivery, deployment, installation and standardization to ensure interoperability among retailers, third parties and Sensormatic Solutions systems;
- Management and support services: Offers hardware repairs and maintenance, remote and onsite technical support and upgrades and system health monitoring;
- Learner services: Facilitates consumer-facing training programs focused on applications that support chosen business outcomes, hardware, software and other client-specific needs;
- Customer success: Gives clients access to customer success managers who provide guidance tailored to each retailer’s specific needs, goals and pain points; and
- Retail consulting practice: Connects clients with industry professionals with the expertise to execute custom projects and devise new methods to reach profitability goals.
