Customer Experience

Kirkland’s Maximizes Multi-Channel Metrics Via ‘Glee Spree’ Promotion

For retailers, the holiday season offers an end-of-the-year boost driven by a surge of gift shoppers. For one retailer in particular, many…

Retailer Survey: Customer Satisfaction Remains Top Priority

For many retailers, supply chain optimization and employing efficient in-store strategies are key in developing a streamlined purchasing process. Although optimizing the…

Facebook “Likes” Increase Likelihood Of Purchase

In the last two years, consumers have looked to their laptops and mobile phones to help finalize purchasing decisions, with an estimated…

Study: Communication Drives More Than 20% Of Customer Trust

A top concern for retailers is creating a strong brand presence and positive reputation. To achieve this, it is vital that companies…

New Survey Uncovers Top Tactics In Customer Engagement

Is the top priority of customer engagement to retain, acquire or reactivate customers? How are best-in-class retailers measuring the ROI of their…

Crate and Barrel Extends shopkick To All U.S Locations; Taps The App’s 1.4 Million Users

In an effort to capitalize on the growing trend of location-based marketing, Crate and Barrel will offer walk-in rewards and special deals…

Gap Tests SMS Offers With Visa Real-Time Service

In an effort to extend its mobile strategy, Gap is delivering real-time discounts and promotions to consumers via SMS text messages, leveraging…

Jo-Ann Fabric Tests Mobile App On 5th Finger RedShop Platform

Responding to the problem, ‘I left that coupon at home,’ Jo-Ann Fabric and Crafts Stores introduced a proprietary iPhone application and mobile…

Facebook/Loyalty Combo Sends Coupons To Friends For Items Just Purchased

Imagine if just a fraction of the 500 million Facebook users connected with just a few of their average of 130 friends…

PowerReviews Adds New Facebook Capabilities; Quantifies Value of Customer Reviews

As Facebook continues to be a primary driving force behind retailers’ social commerce efforts, the solutions market is growing to help retailers…

Roots, Jones Apparel Group Tap ‘Fan Shop’ For Enhanced Facebook Engagement

As retailers continue to focus on the value of social media, it’s clear that Facebook is a driving, dominant force of customer…

The Home Depot Adds 2D Scanning To Advertising And Store Shelves

The Home Depot is tapping into the growing mobile barcode trend by providing 2D (QR) barcodes from Scanbuy in print advertising, direct…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Kirkland’s Maximizes Multi-Channel Metrics Via ‘Glee Spree’ Promotion

Study: Communication Drives More Than 20% Of Customer Trust

New Survey Uncovers Top Tactics In Customer Engagement

Crate and Barrel Extends shopkick To All U.S Locations; Taps The App’s 1.4 Million Users

Gap Tests SMS Offers With Visa Real-Time Service

Jo-Ann Fabric Tests Mobile App On 5th Finger RedShop Platform

Facebook/Loyalty Combo Sends Coupons To Friends For Items Just Purchased

PowerReviews Adds New Facebook Capabilities; Quantifies Value of Customer Reviews

The Home Depot Adds 2D Scanning To Advertising And Store Shelves

Multimodal Commerce: New Era of Online Shopping

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

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