Customer Experience

AI-Powered Digital Mirror ‘Reads’ Sephora Shoppers’ Look

Sephora has installed a digital mirror at its flagship store in Madrid that will deliver personalized recommendations through AI. The retailer partnered…

Top Takeaways From Shoptalk 2019: Hint…It’s Personal

Shoptalk 2019 did not disappoint: it has established itself as one of the “must attend” retail events of the year. The biggest…

80% Of Shoppers Give Thumbs Up To Chatbot Experiences, But 59% Remain Uninterested In Using Them

As many as 80% of people who have interacted with a chatbot say the experience was positive, according to a survey from…

Walmart, Walgreens Are Among Retailers Piloting In-Store Hair Coloring Through AR

Walmart, Walgreens and other retailers will build out their augmented reality (AR)-based experiences through Garnier’s Virtual Shade Selector technology with MODIFACE, a…

Walmart Launches Traveling VR Entertainment And Shopping Experience

Spatial&, Walmart’s virtual reality (VR) platform and content studio, will use VR technology at Walmart stores across the country to offer a…

Return Shipping Fees Scare Away 69% Of Consumers

With January in the rear-view mirror, retailers have made their way through what is perhaps the toughest part of the holiday season:…

NRF2019: How STORY, B8ta And Marxent Fortify Macy’s Experiential Arsenal

Macy’s had an eventful 2018 as it sought to transform its customer experience across all channels, acquiring New York City concept shop STORY,…

NRF19: 36% Of Shoppers Want Better Personalization, But Hesitate To Share Personal Info

Personalization will continue to be a hot-button investment item for retailers in 2019, but they will have to struggle with consumers’ cognitive…

Kroger Pilots Two ‘Connected’ Stores With Microsoft Partnership

In its latest push to drive forward its Restock Kroger initiative, the retailer is partnering with Microsoft to pilot a connected store…

Hannaford Tests Smart Shelves At Redesigned Concept Store

Hannaford has launched a tech-focused pilot store in Portland, Maine, featuring digital shelves that promote certain product categories and make shopping more…

JOANN Unveils 3D Laser Tech For In-Store Product Customization

JOANN is rolling out 3D laser printer/cutter technology in select stores as part of its investment in 3D printing startup Glowforge. Terms of…

Podcast: Are Retailers Finally Getting Holiday Experience Right?

The 2018 holiday season has unearthed a number of new trends and has reaffirmed the importance of others. But how will these…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

AI-Powered Digital Mirror ‘Reads’ Sephora Shoppers’ Look

Top Takeaways From Shoptalk 2019: Hint…It’s Personal

80% Of Shoppers Give Thumbs Up To Chatbot Experiences, But 59% Remain Uninterested In Using Them

Walmart, Walgreens Are Among Retailers Piloting In-Store Hair Coloring Through AR

Walmart Launches Traveling VR Entertainment And Shopping Experience

Return Shipping Fees Scare Away 69% Of Consumers

NRF2019: How STORY, B8ta And Marxent Fortify Macy’s Experiential Arsenal

NRF19: 36% Of Shoppers Want Better Personalization, But Hesitate To Share Personal Info

Kroger Pilots Two ‘Connected’ Stores With Microsoft Partnership

Hannaford Tests Smart Shelves At Redesigned Concept Store

JOANN Unveils 3D Laser Tech For In-Store Product Customization

Podcast: Are Retailers Finally Getting Holiday Experience Right?

Multimodal Commerce: New Era of Online Shopping

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

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