Loyalty

Ditching Discounts: Building Loyalty and LTV with Smarter Ads

A well-known retailer who will remain nameless threw a huge promotion. Holiday promos had crushed their targets: record traffic, record orders a…

Honda, Todd Snyder and now Tractor Supply: Who’s Next? Privacy Fines Put Retail Reputation at Risk

The California Privacy Protection Agency (“CPPA”) just fined Tractor Supply $1.35 million under the CCPA, its largest retail enforcement action to date…

Holiday Returns are Where Loyalty is Won or Lost

Black Friday and Cyber Monday are over. Dashboards already show who hit targets and who missed. What they do not show is…

The Connected Forecourt: How Fuel Retailers are Turning Stations into Shopping Destinations

Fuel and convenience retail is changing fast. The traditional forecourt is no longer just a place to fill up and leave; it’s…

Fanatics Expands Loyalty Program’s Earning and Spending Opportunities Beyond its Ecosystem

Global sports platform Fanatics has partnered with Pointsville to make FanCash — the “currency” of its Fanatics ONE loyalty program — more…

Why Retailers Can’t Afford to Ignore Site Speed in the Google Era

It only takes seven seconds to make a sale — that’s the patience limit for the average online shopper. To make things…

Beyond the Transaction: How Customer Experience Fuels Loyalty in Convenience Stores

A select group of super-regional convenience store chains including Wawa, Sheetz, QuikTrip and Kwik Trip are reinventing the convenience store narrative. These…

How Smart Shelves are Enabling Real-Time Customer Experiences

Over the past five years, retail has undergone a significant transformation, driven by shifts in consumer behavior, evolving supply chains and the…

Private Labels are no Longer Just a Bargain Buy: They’re Reshaping Retail Growth

Private label products have officially outgrown their reputation as “cheaper alternatives.” In 2024, U.S. private label sales reached $271 billion, according to…

Leading Patagonia: President Jenna Johnson on Product, Efficiency and Sustainability

Patagonia President Jenna Johnson reflects on her rise through the product ranks, Patagonia’s evolution since she was appointed during the pandemic, and…

Why Word-of-Mouth, not Points, is the New Loyalty Currency for Retail

As consumers, we’ve been told for years that to be considered ‘loyal,’ we must collect and redeem points — and ultimately feel…

Bath & Body Works Turnaround Plan: Slimmed-Down Assortment Plus Selling on Amazon

Citing a Q3 that saw net earnings drop 1% compared to the previous year and a lower forecast for Q4 and the…

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Loyalty

Ditching Discounts: Building Loyalty and LTV with Smarter Ads

Honda, Todd Snyder and now Tractor Supply: Who’s Next? Privacy Fines Put Retail Reputation at Risk

Holiday Returns are Where Loyalty is Won or Lost

The Connected Forecourt: How Fuel Retailers are Turning Stations into Shopping Destinations

Fanatics Expands Loyalty Program’s Earning and Spending Opportunities Beyond its Ecosystem

Why Retailers Can’t Afford to Ignore Site Speed in the Google Era

Beyond the Transaction: How Customer Experience Fuels Loyalty in Convenience Stores

How Smart Shelves are Enabling Real-Time Customer Experiences

Private Labels are no Longer Just a Bargain Buy: They’re Reshaping Retail Growth

Leading Patagonia: President Jenna Johnson on Product, Efficiency and Sustainability

Why Word-of-Mouth, not Points, is the New Loyalty Currency for Retail

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

Multimodal Commerce: New Era of Online Shopping

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