Latest In: Customer Experience

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AliExpress Adds Marketplace Selling Model for U.S. Merchants

AliExpress, which welcomed U.S. merchants onto its platform for the first time in October 2024 with the launch…

News March 21
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How to Build Brand Identity Through Recipe Development

A picture is worth a thousand words, right? In today’s fast-paced digital world this has never been truer.…

Executive Viewpoints March 21
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Consumer in thrifted clothes bought in online resale.

Tariffs, AI, Social Trends Create ‘Powerful New Pathways’ for Resale

As it has for several years, the resale market continues to grow — and the current headwinds other…

Features March 21
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Alero and Liz, two of the 1,700 human stylists that power Stitch Fix.

Why Stitch Fix is Focusing on its Human Stylists When Everyone Else is Talking About AI

These days it seems everyone is an “AI company” — whether the goal is boosting SEO or sales…

Features March 20
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The Ethical Dilemma of AI’s Deceptive Behaviors

Today’s rapidly evolving AI systems are like no software that has ever come before them. They are designed…

Executive Viewpoints March 20
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Ikea to Open London Store Following Three-Year Environmental Renovation

Ikea will open its new store on London’s Oxford Street on May 1, 2025, featuring 62,430 square feet…

News March 19
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You Don’t Have Customers, you Have Fans, so Put on a Show

There’s a lot retailers can learn from the success of immersive location-based entertainment spaces this past year. The…

Executive Viewpoints March 19
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Try-On Data Unlocked: Driving In-Store Analytics for a Smarter Retail Experience

Retail has always had its share of mystique. From the art of visual merchandising (VM) to the subtle…

Executive Viewpoints March 19
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Mock-up of the Walmart Style Tour traveling pop-up.

Pop-Ups Prove Their Versatility: Product Debuts, Event Tie-Ins and On-the-Ground Testing

While pop-ups aren’t a new phenomenon, they have become more sophisticated and varied in recent years. They can…

Features March 19
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