Latest In: Customer Experience

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Chico’s FAS Drives Customer Action With Social Charity Campaign

Retailers are building trust and customer loyalty by donating to charities and promoting their dedication to specific social…

News May 7
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Sneakpeeq Leverages Gamification To Optimize Purchase Incentives

Flash sale and daily deal sites utilize time restrictions and limited access to generate greater purchase urgency. Other…

News April 26
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Keys To Maximizing Customer Retention And Loyalty

Due to the influx of channels and information available — from online to mobile and social — consumers…

News April 25
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Relevant Deals And Online Sale Sites Drive Purchases From Mothers

Benchmark research indicates a slow yet steady recovery from the economic downturn, during which consumers have transitioned to…

News April 18
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Cinnabon Improves Customer Engagement Nearly 700% At POS

Localized marketing is coming to the forefront among retailers. With the continued rise of the Social, Mobile, Local…

News April 9
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Tapping Gamification To Optimize Employee Engagement

Part IV of “Gamification In Retail” reveals how retailers can utilize games and motivational incentives to surge employee…

News April 2
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The Container Store Taps Voice Of The Customer To Maximize Multichannel Success

Shoppers increasingly are seeking to experience brands across multiple channels, from social networking sites to e-Commerce and mobile…

News April 2
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Best Buy, Gilt Groupe And HSN Lead The Pack In Gamification

This is Part III of “Gamification In Retail,” a four-part series discussing the growth of gamification: what it…

News March 27
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ModCloth Boosts Paid Search Revenues 22% with Marin Software

Search engine marketing and optimization are vital to success in the competitive e-Commerce marketplace. Online-only retailers specifically are…

News March 22
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