Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions
Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback…
News July 26
Latest In: Customer Experience
South Moon Under Drives 24% Conversion Rate With Shopping Cart Abandonment Email Campaign
Despite the rise of mobile and social marketing strategies, email has remained a powerful tool for retailers to…
News July 19New Research Spotlights Opportunities For Big Box Retailers
Big box retailers such as Kmart, Target and Walmart strive to provide a “one-stop shop” for today’s time-starved…
News July 18Serena & Lily Boosts Online Purchases With Real-Time Customization Tool
The Internet offers consumers an array of resources for accessing information, browsing inventory and purchasing items from the…
News July 11Retailers, Analysts And Solution Providers Share Social Media Analytics Best Practices
This is Part V and the final installment of Retail TouchPoints’ multi-part feature exploring trends and developments in…
News July 9How Brands Use Multi-Sensory Techniques To Pique Consumers’ Interest
As competition in the retail industry continues to soar, retailers are diving into savvy consumers’ five senses to…
News July 2L’Oreal USA Quadruples User-Generated Content With Social Q&A
Today’s shoppers are turning to their peers across social networks to learn more about potential purchases. As a…
News June 29Tommy Bahama: Storyteller
Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on…
News June 22Livescribe Boosts Average Order Value By 34% With Social Referral Program
Social media’s growing influence on consumer decision making and overall brand sentiment offers retailers a prime opportunity to…
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