Latest In: Customer Experience

case study discounts email incentives Listrak personalization recommendation retail retail news sales shopping cart abandonment

South Moon Under Drives 24% Conversion Rate With Shopping Cart Abandonment Email Campaign

Despite the rise of mobile and social marketing strategies, email has remained a powerful tool for retailers to…

News July 19
big box retail customer service daily news education Empathica engagement Kmart location loyalty price product selection relevant research store associate Target trust Walmart

New Research Spotlights Opportunities For Big Box Retailers

Big box retailers such as Kmart, Target and Walmart strive to provide a “one-stop shop” for today’s time-starved…

News July 18
community customization email Facebook feedback Fluid interactivity Make Your Bed personalization Pinterest Serena & Lily shopper engagement

Serena & Lily Boosts Online Purchases With Real-Time Customization Tool

The Internet offers consumers an array of resources for accessing information, browsing inventory and purchasing items from the…

News July 11
Aberdeen Group Apu gupta bonobos brand perception Brian Blau Buddy Media Chico's click-and-mortar Consumer engagement Craig Elbert curalate customer intelligence customer-centric David Dorf David Fudge Jessica Wells me-tailing Michael Frank multichannel online communities online consumer Oracle Pacific Sunwear PacSun real-time marketing Rob Begg Salesforce Radian6 SAS social media social media analytics Tracy Chu Walmart wilson Raj

Retailers, Analysts And Solution Providers Share Social Media Analytics Best Practices

This is Part V and the final installment of Retail TouchPoints’ multi-part feature exploring trends and developments in…

News July 9
apple Apple products consumers IBM McDonald's purchase decisions retail Retail TouchPoints Smash you brand

How Brands Use Multi-Sensory Techniques To Pique Consumers’ Interest

As competition in the retail industry continues to soar, retailers are diving into savvy consumers’ five senses to…

News July 2
Alicia Fiorletta b2b comments customer satisfaction e-commerce L'Oreal marketing peer-to-peer interaction Retail Touch Points rtp social media Turnto Networks

L’Oreal USA Quadruples User-Generated Content With Social Q&A

Today’s shoppers are turning to their peers across social networks to learn more about potential purchases. As a…

News June 29
branding communication engagement IBM loyalty RSR Research SCOPIX shoppers Storytelling Tommy Bahama

Tommy Bahama: Storyteller

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on…

News June 22
Extole Facebook strategy PayPal social commerce social referring

Livescribe Boosts Average Order Value By 34% With Social Referral Program

Social media’s growing influence on consumer decision making and overall brand sentiment offers retailers a prime opportunity to…

News June 20
Black Market blogs Chico's FAS customer service decision making ecommerce eCommerce growth Facebook Forrester Research Jessica Wells Lorna Pappas retail Retail TouchPoints Social Marketing social media social media analytics Twitter wilson Raj YouTube

Chico’s Extends Its Customer Insights With Social Media Analytics

 This is Part IV of Retail TouchPoints’ multi-part feature investigating trends and developments in social media analytics and…

News June 19
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank