Calls Answered In Under 60 Seconds Generate More Purchases
Though merchants’ rapid responses to customer phone calls clearly impact a consumer’s likeliness to buy from and recommend…
News November 30
Latest In: Customer Experience
11 Retailers Win Customer Engagement Awards
There is no question that the customer is now in charge of the shopping experience. Retailers are working…
News November 27Red Wing Shoes Wows Customers With Advanced Call Center Technology
Although consumers are sharing insights and asking questions via email and social networks, the call center remains the…
News November 21BabyAge.com Increases Conversions 614% With Social Q&A
User-generated content, such as ratings and reviews, allow consumers to share insights and opinions on products, brands and…
News November 19Social Advocacy Summit: Retail And Facebook Execs Discuss Shift To Converged Marketing
The continued influence of social media has encouraged many retailers to rethink their marketing strategies. Facebook is one…
News October 30L’Occitane Increases Conversions 37% With Personalization
As more retailers cite online comparison shopping as an ongoing threat, effective promotions and marketing strategies that combat…
News October 17Sneakpeeq Increases Conversions 18% With Gamification
Many retailers value the customer-facing benefits of utilizing game mechanics and game-like thinking in cross-channel marketing and engagement…
News October 5Best Practices For Harnessing The Power Of Video Marketing
As cutting-edge retailers consider various strategies for educating and engaging online shoppers, they are recognizing the success of…
News September 24Garnet Hill, Lord & Taylor And Stride-Rite Drive Charitable Donations For K.I.D.S.
More retailers are spreading awareness, via cross-channel campaigns and transitory sales, of the charitable causes they support. In…
News September 17Top Stories
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