64% Prefer Quality AI-Powered Customer Service To Human Interaction
Shoppers are starting to believe in the capabilities of artificial intelligence (AI), with 63% saying the technology is…
News May 8
Latest In: Customer Experience
ALDO Group VP: To Reach Gen Z, Embrace Channel-Agnostic Strategies
With Generation Z already wielding $44 billion in buying power, retailers are eager to snag their share. They…
News May 4
Accurate Product Content Influences 87% Of Shopper Decisions
Retailers aiming to generate more store traffic should focus on sharing all the information they possibly can with…
News April 25
Shoppers Need To Feel In Control Of New Retail Technologies
Although many consumers remain wary of some retail technologies, if they feel that they have some control over…
News March 28
Removing Friction From The Shopping Experience: Webinar Series Preview
To secure long-term success in retail, brands must build better relationships with every consumer and create a seamless,…
News March 20
Lagging In-Store Personalization Cost Retailers $150 Billion In 2016
The lack of in-store personalization remains a major pain point for retailers: 49% of U.S. consumers still say…
News March 15
66% Of Retailers Say Current Systems Don’t Enhance Last-Mile CX
Despite efforts to improve the last mile of the customer experience (CX), retailers still are far from optimizing…
News March 14
Web And Mobile Sites Top Retail Study Areas For UX Research
As retailers aim to provide the best user experience (UX) for consumers, they are looking to their competition…
News February 28
Exclusive Interview: The Strategy Behind Zappos’ Cross-Country Tour
Zappos made its name as an online-only footwear retailer, but its next steps will take the brand firmly…
News February 9Top Stories
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