47% Of CX Managers See Outdated Technology As Biggest Barrier
Although retailers are quick to emphasize technology’s importance in augmenting today’s customer experience, many brands are still having…
News February 7
Latest In: Customer Experience
Less Than One Third Of Shoppers Call BOPIS A ‘Smooth’ Process
While retailers strive to create seamless customer experiences across channels, it seems they still have a long way…
News January 25
Foot Locker ‘Audio Tours’ Tell The Story Behind The Shoes
At museums and historical sites, you’ll often see visitors with earbuds listening to an audio commentary that gives…
News January 19
95% Of Consumers Deem Amazon ‘Trustworthy’
To the chagrin of competing retailers, Amazon seems to be doing everything right, including one metric that a…
News December 20
Online Communities Hold The Key To High Shopper Confidence
If a retailer hasn’t already caught wind of the online communities bandwagon, they better hop on soon. As…
News December 12
Newegg Unifies Self-Service, Live Chat To Power Omnichannel Concierge
As a major pure play computer parts and electronics retailer, Newegg has had to prioritize the customer service…
News December 12
86% Of Consumers Access 5+ Support Channels In Search Of Answers
Consumers are apparently not all that eager to talk with call center agents. Those with a question or…
News November 9
‘Major Purchase’ Journeys Shorten, But 82% Of Shoppers Still Wait For The Best Deal
Shoppers that purchase items priced at $500 or more are spending less time on the path to purchase…
News October 17
Selling Digital Gift Cards? You Better Personalize Them
Up to 76% of shoppers are interested in at least one form of personalization when they receive digital…
News October 4Top Stories
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